Credence

System Administrator

• Administer, maintain, and troubleshoot Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, IIS, and related services
• Support and manage Linux servers in enterprise environments
• Monitor system performance, availability, and capacity
• Implement, maintain, and improve infrastructure automation using scripting and configuration management tools
• Support DevOps initiatives, including CI/CD pipelines, infrastructure-as-code, automated deployments, and system monitoring
• Collaborate with developers, cybersecurity personnel, network engineers, and program stakeholders
• Perform system patching, upgrades, vulnerability remediation, and security hardening
• Manage virtualized environments using VMware, Hyper-V, or cloud-based platforms
• Develop and maintain technical documentation, standard operating procedures, and system diagrams
• Support backup, recovery, continuity of operations, and disaster recovery activities
• Participate in incident response, root cause analysis, and corrective action implementation
• Ensure compliance with security policies, government regulations, and applicable standards

Senior Cloud Systems Administrator

Architect

• Serve as senior technical architect for the DLA DAAS API Gateway program
• Lead architecture and technical design of MuleSoft APIs, proxy APIs, integrations, and microservices
• Assess applications and interfaces for decomposition or modernization into API-led and microservices architectures
• Define and enforce API patterns, standards, templates, specifications, naming, error handling, logging, monitoring, and security standards
• Guide System APIs, Process APIs, Experience APIs, proxy APIs, orchestration, transformation, and integration flows
• Lead solution reviews and technical checkpoints across requirements, design, development, testing, deployment, and sustainment
• Develop and sustain API and microservices factories, reusable templates, automated pipelines, development standards, and CI/CD processes
• Collaborate with development teams to ensure integration with the DAAS MuleSoft Anypoint architecture and Government API standards
• Lead integration with REST/SOAP services, databases, data warehouses, SaaS applications, legacy systems, enterprise platforms, and external trading partners
• Define scalability, availability, load-balancing, resiliency, rate-limiting, retry, caching, and performance patterns
• Ensure authentication, authorization, least privilege, Segregation of Duties, logging, tracing, and cybersecurity requirements
• Collaborate with DevSecOps engineers on builds, testing, security scanning, deployment, configuration management, and release controls
• Provide API deployment and platform support through standardized templates, pipelines, and guidelines
• Troubleshoot architecture, perform root-cause analysis and performance optimization, support platform upgrades, and resolve production integration issues
• Mentor MuleSoft developers and external development teams and conduct architecture/design reviews
• Support API design specifications, solution architecture documentation, interface designs, deployment architecture, and technical standards

Salesforce MuleSoft Architect

Paralegal

• Provide support for complex litigation, legal research, and document production activities.
• Conduct detailed reviews of legal, policy, and program documentation to ensure accuracy and completeness.
• Analyze information, prepare summaries, and support the development of legal and programmatic documentation.
• Assist with records collection, organization, tracking, and production in support of legal matters and information requests.
• Support document review processes and maintain accurate records of case-related activities.
• Draft, review, and edit correspondence, reports, case summaries, and other legal or administrative documents.
• Coordinate with stakeholders to obtain, organize, and validate information needed for legal and program support activities.
• Support responses to information requests, audits, investigations, and other inquiries.
• Maintain confidentiality and safeguard sensitive information and records.
• Track deadlines, deliverables, and milestones associated with legal and program support activities.
• Conduct quality assurance reviews of documents and deliverables to ensure consistency and accuracy.
• Collaborate with cross-functional teams to support policy, compliance, and legal operations.

Senior Analyst, Paralegal

Project Manager

• Support project planning, scheduling, coordination, and tracking activities across multiple initiatives.
• Coordinate with stakeholders to ensure project requirements, deliverables, and timelines are clearly communicated and maintained.
• Assist in managing project documentation, status reports, meeting notes, and action items.
• Support change management efforts, including tracking project modifications and documenting impacts.
• Analyze project and operational data to identify trends, risks, and opportunities for improvement.
• Coordinate system development, maintenance, enhancement, and user support activities.
• Assist with troubleshooting and resolving technical or project-related issues and escalate concerns as appropriate.
• Monitor project schedules, milestones, and deliverables to ensure timely completion of assigned tasks.
• Prepare reports, presentations, briefings, and project communications for leadership and stakeholders.
• Facilitate collaboration among cross-functional teams to support successful project outcomes.
• Contribute to process improvement initiatives that enhance efficiency, service delivery, and operational effectiveness.
• Maintain accurate records and documentation related to project activities, decisions, and deliverables.

Refugee Anti-Trafficking Project Analyst

General

• Review, assess, and triage incident reports, referrals, and incoming notifications.
• Analyze incident information and determine appropriate routing, prioritization, and escalation actions.
• Monitor incident activity and support timely response and resolution efforts.
• Coordinate with internal and external stakeholders to gather information and support issue resolution.
• Maintain accurate records and documentation related to incidents, assessments, and response activities.
• Track incident trends, recurring issues, and patterns to support program improvement initiatives.
• Prepare summaries, reports, and briefings related to incident management and triage activities.
• Ensure incidents are escalated appropriately based on established policies and procedures.
• Support monitoring and oversight activities to ensure timely follow-up and closure of incidents.
• Communicate effectively with stakeholders regarding incident status, actions taken, and required follow-up.
• Assist in identifying opportunities to improve triage, escalation, and response processes.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.

Unaccompanied Alien Children Facilities Triage Specialist

QA Engineer

• Monitor program performance and evaluate compliance with established policies, procedures, and quality standards.
• Conduct program, process, and systems analyses to identify opportunities for improvement and operational efficiency.
• Review and validate program, clinical, and surveillance data to ensure accuracy, completeness, and integrity.
• Analyze trends, findings, and performance metrics to identify risks and recommend corrective actions.
• Support quality assurance and continuous improvement initiatives across program operations.
• Collaborate with stakeholders to address compliance concerns and implement quality improvement measures.
• Develop reports, analyses, recommendations, and documentation to support leadership decision-making.
• Assist with monitoring activities, assessments, audits, and program reviews.
• Provide technical assistance, guidance, and training to staff, providers, and program partners.
• Maintain documentation supporting compliance, quality assurance findings, and corrective action activities.
• Collaborate with cross-functional teams to support quality, performance, and operational goals.
• Apply analytical and problem-solving skills to support mission-critical health and human services programs.

Refugee Programs Quality Assurance Specialist

Analyst

• Analyze program operations, workflows, and performance metrics to identify trends, risks, and opportunities for improvement.
• Support monitoring and reporting activities to assess program effectiveness and operational performance.
• Develop reports, analyses, dashboards, briefings, and presentations to support leadership decision-making.
• Evaluate business processes and recommend strategies to improve efficiency, effectiveness, and service delivery.
• Collect, validate, analyze, and interpret qualitative and quantitative program data.
• Track program objectives, milestones, deliverables, and performance measures.
• Support program assessment and performance management activities.
• Collaborate with stakeholders to identify operational challenges and implement solutions.
• Prepare written summaries, findings, recommendations, and other analytical products.
• Support compliance, quality improvement, and continuous improvement initiatives.
• Maintain accurate records, program documentation, and reporting materials.
• Assist with special projects and program initiatives as assigned.

Refugee Programs Analyst

Program Specialist

• Support the scheduling, coordination, and documentation of facility inspections and assessments.
• Review facility inspection reports, supporting documentation, and assessment materials for accuracy and completeness.
• Evaluate facility conditions and operations for consistency with applicable building codes, life safety codes, and industry standards.
• Monitor facility-related compliance activities and identify potential risks, issues, or deficiencies.
• Assist with tracking, monitoring, and documenting corrective actions resulting from facility inspections and assessments.
• Conduct document reviews and prepare technical summaries, findings, and briefing materials.
• Analyze facility inspection data and operational information to identify trends and opportunities for improvement.
• Collaborate with stakeholders to support facility safety, compliance, and operational objectives.
• Provide consultation and technical support related to facility monitoring and assessment activities.
• Maintain accurate records, documentation, and tracking systems related to inspections and corrective actions.
• Support the development of reports, presentations, and recommendations for leadership and stakeholders.
• Participate in site visits and facility assessments as required.

Unaccompanied Alien Children Facilities Program Specialist

• Conduct research, analysis, and documentation support for policy, programmatic, and operational initiatives.
• Draft, edit, review, and format reports, correspondence, briefing materials, and other written deliverables.
• Ensure written products are accurate, clear, consistent, and aligned with organizational standards.
• Perform quality assurance reviews of documents to identify errors, inconsistencies, and areas for improvement.
• Analyze policies, procedures, guidance documents, and supporting materials to assist in document development and revision.
• Coordinate with stakeholders to gather, organize, and validate information used in written products.
• Support the development and maintenance of documentation, templates, and knowledge resources.
• Track document revisions and maintain version control throughout the review process.
• Support responses to internal and external information requests.
• Prepare summaries, findings, and recommendations based on research and analysis.
• Collaborate with cross-functional teams to support policy and program objectives.
• Ensure deliverables are completed accurately and within established deadlines.

Senior Analyst, Editor

• Receive, review, and process intake referrals in accordance with established procedures.
• Assess referral information and supporting documentation to facilitate timely case processing and placement decisions.
• Coordinate with internal teams, service providers, and external stakeholders throughout the intake process.
• Maintain accurate and complete intake records, case files, and supporting documentation.
• Monitor intake activities and ensure cases are processed within established timelines.
• Analyze case information and make appropriate recommendations based on available data and program requirements.
• Respond to inquiries and provide information regarding intake procedures and case status updates.
• Collaborate with multidisciplinary teams to support effective case coordination and service delivery.
• Prepare reports, summaries, and documentation related to intake and placement activities.
• Ensure data quality and accuracy within intake tracking systems and records.
• Support process improvement efforts designed to enhance intake operations and case management activities.
• Maintain confidentiality and safeguard sensitive information in accordance with organizational policies and procedures.

Unaccompanied Alien Children Program Intakes Specialist

• Review, analyze, and manage case files and supporting documentation to ensure accuracy and completeness.
• Track, process, and respond to document and information requests in accordance with established procedures.
• Collect, organize, review, and maintain case records and supporting documentation.
• Analyze requests and identify responsive records and case materials.
• Coordinate with stakeholders to obtain, review, and compile required records and information.
• Prepare case summaries, reports, correspondence, and documentation related to records and information requests.
• Conduct qualitative and quantitative analysis of case information and program records.
• Support records management, litigation support, and document production activities.
• Perform quality assurance reviews to ensure documentation accuracy, consistency, and completeness.
• Maintain accurate tracking systems and reporting for case-related activities and requests.
• Safeguard sensitive and confidential information in accordance with applicable policies and procedures.
• Collaborate with internal and external stakeholders to support timely resolution of case file and records management activities.

Refugee Programs Case Files Analyst

Program Manager

• Maintain the complete, accurate, and current bureau-wide record of APS Addenda, Statements of Interest, applications, review stages, decisions, and awards
• Coordinate schedules, documentation, communications, and workflows across concurrent APS processes
• Maintain APS planning and master trackers, integrated calendars, selection logs, templates, checklists, correspondence, and process dashboards
• Support Addenda development, clearance, publication, amendments, and Q&A cycles with version control
• Monitor submission channels, retrieve submissions, assign tracking numbers, conduct completeness and administrative checks, and compile technical eligibility review results
• Prepare TER summaries, acknowledgment receipts, applicant notifications, review rosters, scoring workbooks, orientation materials, and selection memorandum templates
• Establish procurement-sensitive workspaces and track review completion, consensus sessions, scoring documentation, decisions, approvals, and notifications
• Coordinate consultative program design schedules, participants, materials, deliverables, secure repositories, decisions, issues, and action items
• Track directed NOFOs, full applications, award recommendation memoranda, reviews, clearances, notifications, and award documentation
• Conduct data-quality checks and reconcile trackers against SharePoint, MyGrants, Grants.gov, selection records, and award documentation
• Maintain standardized electronic files and archive records within established timelines
• Produce portfolio metrics and analyses covering submission volumes, eligibility outcomes, review status, processing time, applicant characteristics, award distribution, and bottlenecks
• Identify process gaps and recommend improvements to templates, trackers, workflows, and guidance
• Support training, onboarding, and calibration by maintaining current job aids and process materials
• Operate under the FA Hub APS Manager and coordinate with review panels, Grants Officers, technical offices, posts, facilitators, and authorized stakeholders
• Preserve competition integrity, apply approved procedures consistently, and elevate issues involving eligibility, policy, selection, or award authority

Program Analyst

Platform Engineer

• Design, build, and maintain secure, scalable platform capabilities supporting application development and delivery within AWS GovCloud
• Design, implement, and maintain secure, scalable, and compliant AWS GovCloud environments supporting DoD and federal applications
• Build, maintain, and improve CI/CD pipelines using GitLab CI/CD, Jenkins, AWS CodePipeline, and related tooling
• Automate application and infrastructure deployments with testing, security scanning, compliance checks, and deployment controls
• Automate infrastructure provisioning and configuration using Terraform, CloudFormation, and Ansible
• Deploy and operate Docker/OCI containerized applications using Kubernetes, including Amazon EKS
• Integrate security across the software development lifecycle and support federal cybersecurity compliance
• Implement SAST/DAST, software composition analysis, container scanning, IaC scanning, secrets detection, vulnerability management, and compliance validation
• Support cloud infrastructure and shared platform capabilities for securely deploying and operating AI-enabled applications and services
• Support secure integration and operation of approved AI and LLM services, including Amazon Bedrock and other enterprise AI services
• Implement monitoring, logging, tracing, dashboards, and alerting across infrastructure, Kubernetes, applications, and platform services
• Participate in incident response, root-cause analysis, vulnerability remediation, and reliability improvements
• Develop automation and platform tooling using Python, Bash, PowerShell, or similar technologies
• Troubleshoot complex infrastructure, application, CI/CD, Kubernetes, networking, and cloud-service issues in production environments
• Support operational readiness, reliability, capacity, performance, and continuous improvement
• Collaborate with software engineers, AI engineers, cybersecurity teams, cloud engineers, architects, and mission stakeholders
• Develop technical documentation, architecture diagrams, runbooks, and reusable engineering standards

AI Platform Engineer, DevSecOps

Administrative Assistant

• Provide administrative and operational support to program leadership and staff.
• Coordinate and maintain calendars, schedules, meetings, and appointments.
• Prepare reports, correspondence, presentations, and other administrative documentation.
• Maintain and organize records, files, and supporting documentation.
• Monitor and respond to routine inquiries and communications in a timely and professional manner.
• Assist with project coordination, tracking activities, and status reporting.
• Support meeting planning, logistics, agendas, and follow-up activities.
• Process and organize information, documents, and records to support business operations.
• Coordinate with internal and external stakeholders to facilitate efficient program operations.
• Assist with records management and documentation maintenance activities.
• Support special projects and administrative initiatives as assigned.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.

Cloud Engineer

• Design, implement, operate, and improve secure AWS hosting solutions for development, test, and production environments
• Collaborate with Cloud Engineers, Solutions Architects, cybersecurity professionals, application teams, and customer stakeholders
• Translate technical and customer requirements into practical cloud infrastructure, deployment, and hosting solutions
• Build, maintain, and improve reusable Infrastructure as Code patterns using Terraform, AWS CloudFormation, or similar technologies
• Develop and maintain CI/CD pipelines for automated build, testing, security scanning, deployment, and release workflows
• Deploy, operate, and troubleshoot containerized workloads using Docker, Amazon ECS/Fargate, and Amazon EKS/Kubernetes
• Support container platform workload deployment, configuration, networking, storage, scaling, monitoring, and troubleshooting
• Develop scripts, tools, and automation using Python, Shell, PowerShell, or similar technologies
• Convert recurring operational issues into reusable automation, platform capabilities, or standardized deployment patterns
• Support AWS-hosted environments through troubleshooting, incident response, planned maintenance, technical escalations, and production support
• Troubleshoot infrastructure, operating system, networking, permissions, database, pipeline, container, and deployment issues
• Support monitoring, logging, access control, configuration management, patching, backup, and security services
• Work with cybersecurity and compliance teams to align infrastructure and automation with customer, federal, and organizational requirements
• Research and recommend tools, technologies, and engineering practices to improve platform reliability, automation, security, and developer experience
• Create and maintain technical designs, implementation plans, deployment procedures, runbooks, reusable patterns, and operational documentation
• Participate in a rotating on-call schedule, typically approximately one week every four months