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About the role
Key responsibilities & impact- Monitor program performance and evaluate compliance with established policies, procedures, and quality standards.
- Conduct program, process, and systems analyses to identify opportunities for improvement and operational efficiency.
- Review and validate program, clinical, and surveillance data to ensure accuracy, completeness, and integrity.
- Analyze trends, findings, and performance metrics to identify risks and recommend corrective actions.
- Support quality assurance and continuous improvement initiatives across program operations.
- Collaborate with stakeholders to address compliance concerns and implement quality improvement measures.
- Develop reports, analyses, recommendations, and documentation to support leadership decision-making.
- Assist with monitoring activities, assessments, audits, and program reviews.
- Provide technical assistance, guidance, and training to staff, providers, and program partners.
- Maintain documentation supporting compliance, quality assurance findings, and corrective action activities.
- Collaborate with cross-functional teams to support quality, performance, and operational goals.
- Apply analytical and problem-solving skills to support mission-critical health and human services programs.
Requirements
What you’ll need- Bachelor's degree in Public Health, Healthcare Administration, Nursing, Health Information Management, Public Administration, Social Work, Health Sciences, Program Management, Data Analytics, or a related field.
- Minimum of four (4) years of relevant professional experience supporting quality assurance, program compliance, healthcare operations, public health programs, data management, performance improvement, or related fields.
- Experience performing program, process, or systems analysis and developing solutions to support operational effectiveness and quality improvement initiatives.
- Experience monitoring program performance and evaluating compliance with established policies, procedures, standards, and requirements.
- Experience managing, reviewing, and validating data to ensure accuracy, completeness, and consistency.
- Knowledge of quality assurance principles, compliance monitoring practices, and performance improvement methodologies.
- Ability to analyze complex information, identify trends, risks, and areas for improvement, and recommend corrective actions.
- Experience preparing reports, analyses, findings, and recommendations for stakeholders and leadership.
- Strong analytical, critical-thinking, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively with diverse stakeholders.
- Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Ability to provide training, guidance, and technical assistance to program staff, providers, and partners.
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources