Account Solutions Representative

Credit Acceptance

. Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible .

Posted 11/6/2026full-timeRemote • Georgia • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and negotiation skills to effectively manage accounts and provide solutions for customers facing financial difficulties. Proficient in using technology and communication tools to maintain accurate records and facilitate customer interactions.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsCall Center ExperienceMicrosoft Office ProficiencyFinance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPayment ProcessingDocumenting Account NotesTroubleshooting Computer EquipmentOperating Computer Programs

Soft Skills

Clear CommunicationPersuasive SkillsProfessionalismTeam CollaborationFlexibility

Tools & Technologies

Microsoft OutlookMicrosoft TeamsCompany-Issued ComputerHeadsetCamera

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Automotive IndustryCollectionsCustomer SupportFinancial IssuesCompliance

About the role

Key responsibilities & impact

Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
Develop and propose solutions to cancel or stop vehicle repossessions
Contact customers behind on car payments through inbound and outbound calls
Work professionally and respectfully with customers to bring and keep accounts current
Keep customer contact and vehicle information up to date
Handle customer service requests, including processing one-time and recurring payments over the phone
Use the call model to set up promises that bring accounts current and/or cancel repossessions
Receive and act upon ongoing performance feedback
Remain compliant with company policies, processes, and legal guidelines
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
High-speed internet connection with a minimum of 15 Mbps download speed
Previous customer service and/or collection experience in a call center environment (preferred)
Experience in the finance or automotive industry (preferred)
Experience demonstrating excellent customer support or persuasive skills (preferred)
Ability to consistently, efficiently, and lawfully contact customers behind on car payments
Ability to negotiate, discuss sensitive financial issues, and provide customer solutions
Ability to speak clearly, professionally, and articulately on the telephone
Ability to talk and type simultaneously while documenting notes
Ability to manage a flexible work schedule
Ability to identify basic computer components and assemble/troubleshoot company-issued equipment
Ability to operate company-issued computer, headset, and camera
Ability to navigate multiple computer programs simultaneously
Knowledge of Microsoft Office products such as Outlook and Teams
Ability to document account notes clearly and efficiently
Ability to work independently and in a team environment
Mandatory attendance for five-week virtual training Monday through Friday, 8am–5pm EST, starting 1/11/2027

Benefits

Comp & perks

Uncapped monthly bonus based on performance
Estimated average bonus target of $700/month
Paid bi-weekly
Annual hourly pay increase based on performance
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision coverage
Other nonstandard benefits