Credit Acceptance

Engineering Manager

• Provide strategy, leadership, and day-to-day management of the Platform Services organization
• Lead development, enhancement, and support of integrated platform services for engineering teams
• Define the company’s approach to AI-assisted and specification-driven development, including coding assistants, agent development frameworks, standards, and safety guardrails
• Deliver golden path templates, scaffolds, and reference implementations for new engineering work
• Own development environments and inner-loop tooling, including build and test performance and environment provisioning
• Own availability, performance, support models, service-level objectives, and on-call coverage for shared services
• Create and manage the Platform Services experience to drive secure, reliable, efficient developer delivery and adoption
• Partner with delivery pipeline, cloud infrastructure, and runtime platform teams
• Establish and report engineering productivity, platform adoption, service performance, and project-progress measures
• Align platform strategy with business objectives, priorities, and budget; evaluate build, buy, and open-source options
• Ensure tooling and shared services meet security, privacy, audit, and corporate requirements
• Support business growth initiatives by aligning technology vision with business strategy
• Build and manage diverse engineering teams; recruit and develop engineering leaders and top talent
• Set team direction, anticipate strategic and scaling challenges, and lead organizational change
• Break platform strategy into technical building blocks and mentor technical output
• Provide continuous feedback, address underperformance, and recognize team contributions
• Drive a results-oriented culture focused on execution, quality, speed, and high service quality
• Work from home, with occasional planned travel to the assigned Southfield, Michigan office; may work from that office if requested by the team member
• Perform other duties as assigned

Director of Software Engineering, Platform Services

Full-stack Engineer

• Set the company’s multi-year technical strategy as the senior-most individual contributor in Technology, reporting to the Chief Technology Officer
• Define and publish enterprise target architecture across originations, servicing, marketplace, data, and AI
• Own enterprise agent architecture and common agent foundation across business and engineering workflows
• Establish governed agent access to capabilities, data, and tools using Model Context Protocol
• Define agent identity, authorization, observability, evaluation, cost controls, audit records, and human-decision boundaries
• Set strategy for migrating transactional workloads to AWS and analytical workloads to Databricks
• Own resilience and recovery architecture for the target state
• Define change-data-capture ingestion, streaming, and modern warehouse architecture
• Architect real-time pricing, credit-model serving, scorecard updates, and large-scale experimentation
• Own unified vehicle inventory, consumer search, and lead-routing architecture
• Define AI-native software specification, generation, review, testing, and deployment practices
• Own performance instrumentation, one-second page response standards, peak readiness, and degradation levers
• Move systems toward owned platforms with explicit contracts and incremental delivery
• Participate hands-on in design reviews, proofs of concept, code reviews, and incident analysis
• Develop staff and principal engineers and raise technical standards across the organization
• Ensure security, privacy, auditability, and regulatory obligations are design inputs

Distinguished Software Engineer

Infrastructure Engineer

• Provide technical leadership across compute, storage, networking, Linux, Windows, and Kubernetes platforms
• Design and implement enterprise-scale infrastructure solutions
• Identify systemic issues, simplify complex systems, and reduce operational toil through automation
• Define and drive Infrastructure as Code standards
• Evaluate and adopt AI-enabled tooling and agent-based workflows for infrastructure operations
• Partner with Infrastructure, Cloud, Security, and Application teams on end-to-end data center and cloud solutions
• Perform impact analysis for complex changes and identify cross-system risks
• Serve as a senior escalation point, lead root cause analysis, and drive corrective actions
• Define, document, and socialize engineering standards, reference architectures, and best practices
• Mentor engineers through coaching, design reviews, and knowledge sharing
• Influence infrastructure and platform roadmaps and long-term strategy
• Participate in incident response, disaster recovery planning, and on-call rotations
• Share technical design decisions and reference architectures with Infrastructure leadership
• Improve reliability, scalability, and delivery velocity through measurable platform improvements and automation

Staff Systems Engineer, Infrastructure

General Counsel

• Handle a diverse portfolio of litigation and pre-litigation disputes
• Ensure the Company, team members, dealers, and third-party service providers comply with Company policies, procedures, and applicable consumer protection laws and regulations
• Research and resolve complaints
• Manage outside counsel within a reasonable budget
• Counsel the business on lessons learned
• Enforce and defend the Company’s interests in litigation and disputed matters
• Manage litigation and pre-litigation complaints submitted through governmental agencies, the Better Business Bureau, or an email portal
• Work with team members, customers, dealers, and third-party service providers to de-escalate and resolve disputes
• Retain, oversee, and direct outside legal counsel, including negotiating fee arrangements, cost-effective staffing, and litigation strategy
• Perform substantive litigation work, including working with experts, editing legal briefs, preparing witnesses, and negotiating settlements
• Keep the legal management team apprised of significant legal issues and solicit input as appropriate
• Execute aspects of the Company’s Complaint Management Program
• Monitor complaints, industry litigation, and news publications to enhance compliance with consumer financial protection laws
• Perform complaint trend analyses
• Report compliance, coaching, training, and policy opportunities
• Work with Corporate Legal Department attorneys to reduce business risk based on lessons learned
• Summarize observations for Company executives
• Develop expertise in consumer financial protection laws
• Perform legal research and document findings in formal white papers where appropriate
• Receive periodic performance feedback from team members throughout the organization

Legal Counsel – Litigation Manager

Account Representative

• Create solutions to help customers avoid becoming further past due and bring accounts current where possible
• Create solutions to cancel or stop vehicle repossession
• Handle primarily inbound and outbound customer phone calls through the company phone system
• Contact customers behind on auto loan payments consistently, efficiently, and lawfully
• Work professionally and respectfully with customers to bring and keep accounts current
• Keep customer contact information up to date
• Use the call model to establish promises that help bring accounts current and/or cancel repossessions
• Support additional customer service requests
• Remain compliant with policies, processes, and legal guidelines
• Perform other duties as assigned

Account Solutions Representative

Data Engineer

• Provide technical and architectural leadership within the data engineering organization
• Develop and drive the long-term vision for enterprise data platforms and architecture
• Formulate and implement data platform strategy across big data, real-time, transaction/operational, and governance domains
• Oversee architecture, design, and development of scalable data platforms enabling self-service use cases and AI success
• Ensure production success, establish FinOps discipline, and optimize economics through forecasting, runtime analysis, and showback
• Communicate data technologies, strategies, roadmaps, and progress to executive leadership and stakeholders
• Monitor industry trends and translate emerging technologies into actionable initiatives
• Build a strong engineering organization and foster engineering discipline through leadership and mentoring
• Collaborate with data and engineering teams on technology and architecture strategy and decisions
• Contribute to critical system design, implementation, and operational success
• Formulate technology and architecture decision frameworks
• Develop business-process expertise to align technology with business outcomes
• Work with engineering leadership to execute company technical and business strategy
• Conduct impact analyses across multiple applications and systems
• Perform technical due diligence and architectural assessments of third-party technologies and solutions
• Experiment, test ideas, validate assumptions, and recommend solutions
• Document standards, best practices, and engineering artifacts
• Debug critical production problems and execute solutions across applications and systems
• Lead continuous learning and process improvement
• Participate in hiring and mentor team members

Director, Data Platform

• Create solutions to prevent customers from becoming further past due and help bring accounts current
• Create solutions to cancel or stop vehicle repossession
• Handle predominantly inbound and outbound customer phone calls through the phone system
• Contact customers behind on auto loan payments consistently, efficiently, and lawfully
• Work professionally and respectfully with customers to bring and keep accounts current
• Keep customer contact information up to date
• Leverage the call model to set promises that help bring accounts current and/or cancel repossessions
• Support additional customer service requests
• Perform other duties as assigned

• Lead and grow cross-functional engineering teams building and operating distributed, API-driven, cloud-native platforms
• Drive engineering excellence, delivery outcomes, and technical health of owned products
• Lead and mentor team members on Agile and product mindset principles
• Participate in work planning to align priorities, teams, and incremental outcomes
• Lead cross-functional teams in building products that deliver customer and business value
• Design solutions spanning multiple team applications and applications owned by other teams
• Support delivery teams in consistently following process and technology standards
• Develop and track delivery metrics, monitor product technical health, and report progress toward delivery goals
• Build effective teams, set clear expectations, evaluate performance, and coach and mentor team members
• Maintain understanding of system ecosystem, architecture, technologies, and domains to support operational success
• Participate in on-call escalation and incident management
• Own the design, delivery, and lifecycle governance of API platforms and services, including contract-first design, versioning, deprecation, reuse, and consumer experience
• Drive AI adoption across the software development lifecycle by establishing standards, guardrails, and effectiveness measures
• Guide identification, design, and delivery of AI-enabled and agentic capabilities with evaluation, human-in-the-loop controls, observability, and responsible-use practices
• Remain compliant with policies, processes, and legal guidelines
• Perform other duties as assigned

Software Engineering Manager II, Consumer 360

Director

• Execute the Company's investor relations strategy and ensure clear, consistent, and compelling messaging to the investment community
• Develop and maintain the Company's investment thesis covering business strategy, financial performance, capital allocation decisions, and long-term growth opportunities
• Lead preparation for quarterly earnings press releases, earnings calls, executive comments, investor presentations, and other external communications
• Partner with Finance, Business Planning & Analysis, Legal, Operations, Marketing, and executive leadership on external disclosures and messaging
• Monitor market trends, investor sentiment, analyst reports, peer performance, and industry developments
• Provide actionable market intelligence, investor feedback, valuation insights, peer benchmarking, and recommendations to senior leadership
• Develop briefing materials and strategic recommendations for investor engagement opportunities, conferences, roadshows, and market events
• Support debt capital markets activities by aligning investor-facing materials and coordinating stakeholder communications
• Identify opportunities to improve investor communications, reporting, transparency, and stakeholder engagement
• Leverage technology, automation, and AI-enabled tools to improve reporting, market monitoring, analytics, and stakeholder communications
• Maintain the Company's credibility and reputation with shareholders and broader financial markets
• Perform other duties as assigned

Director of Software Engineering, Platform Services

Distinguished Software Engineer

Staff Systems Engineer, Infrastructure

Legal Counsel – Litigation Manager

Account Solutions Representative

Director, Data Platform

Account Solutions Representative

Software Engineering Manager II, Consumer 360

Senior Director, Investor Relations