Account Solutions Representative

Credit Acceptance

. Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible .

Posted 11/5/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to negotiate and provide solutions for financial issues while maintaining compliance with legal guidelines. Proficient in handling inbound and outbound calls, documenting account notes, and navigating multiple computer programs effectively.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsCompliance AdherenceMicrosoft Office ProficiencyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingAccount DocumentationComputer TroubleshootingMulti-Program NavigationFlexible Schedule Management

Soft Skills

Effective CommunicationProblem SolvingTeam CollaborationAdaptabilityAttention to Detail

Tools & Technologies

Phone SystemComputer EquipmentHeadsetMicrosoft OutlookMicrosoft Teams

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Finance IndustryAutomotive IndustryCollectionsCustomer SupportRepossessions

About the role

Key responsibilities & impact

Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
Develop and propose solutions to cancel or stop vehicle repossession
Contact customers who are behind on car payments consistently, efficiently, and lawfully
Work professionally and respectfully with customers to bring and keep accounts current
Ensure customer contact information is up to date
Support additional customer service requests
Handle predominantly inbound and outbound customer phone calls through the phone system
Set up promises to help bring accounts current and/or cancel repossessions based on customers’ situations
Process one-time and recurring payments over the phone
Identify additional contact or vehicle information
Receive and act upon ongoing performance feedback
Attend required training and work one of two listed flexible schedules
Remain compliant with company policies, processes, and legal guidelines
Perform other duties as assigned
Meet department attendance requirements

Requirements

What you’ll need

High School Diploma or GED
High speed internet connection with a minimum of 15mbps download speed
Comfortable negotiating, discussing sensitive financial issues, and providing solutions to customers
Ability to overcome objections to pay and develop creative solutions to help bring customers current
Ability to understand and interpret information promptly and effectively
Ability to perform with minimal supervision in a team environment
Ability to speak clearly, professionally, and articulately on the telephone
Ability to talk and type at the same time while documenting relevant notes
Comfortable with repetitive tasks and sitting/talking on the phone with a headset for most of the day
Ability to manage a flexible work schedule
Ability to identify basic computer components and assemble/troubleshoot company-issued equipment
Ability to operate company-issued equipment, including a computer, headset, and camera
Ability to navigate multiple computer programs simultaneously
Knowledge of Microsoft Office products such as Outlook and Teams
Ability to document account notes clearly and efficiently
Ability to work independently and in a team environment
Mandatory five-week virtual training Monday through Friday, 8am–5pm EST, starting 1/11/2027
Previous customer service and/or collection experience in a call center environment preferred
Experience in the finance or automotive industry preferred
Experience demonstrating excellent customer support or persuasive skills preferred

Benefits

Comp & perks

Uncapped monthly bonus based on performance
Paid bi-weekly
Annual hourly pay increase based on your performance
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision benefits
Other nonstandard benefits
Virtual training