Account Solutions Representative

Credit Acceptance

. Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible .

Posted 11/6/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to negotiate financial solutions and maintain compliance with legal guidelines. Proficient in managing flexible schedules and navigating multiple computer programs while providing effective communication and support.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsMicrosoft Office ProficiencyCall Center ExperienceFinancial Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documenting Account NotesProcessing PaymentsIdentifying Computer ComponentsTroubleshooting EquipmentOperating Computer and Headset

Soft Skills

Effective CommunicationPersuasive SkillsAbility to Work FlexiblyComfort with Repetitive TasksSimultaneous Talking and Typing

Tools & Technologies

Microsoft OutlookMicrosoft TeamsCompany-Issued ComputerHeadsetCamera

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Finance IndustryAutomotive IndustryCustomer CollectionsLegal ComplianceCall Model

About the role

Key responsibilities & impact

Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
Develop and propose solutions to cancel or stop vehicle repossessions
Contact customers behind on car payments through inbound and outbound calls
Work with customers to bring and keep accounts current
Maintain accurate customer contact and vehicle information
Support additional customer service requests
Process one-time and recurring payments over the phone
Use the call model to set up promises that help bring accounts current and/or cancel repossessions
Receive and act upon ongoing performance feedback
Remain compliant with company policies, processes, and legal guidelines
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
High speed internet connection with a minimum of 15mbps download speed
Mandatory 5-week virtual training Monday through Friday, 8am–5pm EST, starting on 1/11/2027
Ability to work one of the listed flexible schedules
Ability to contact customers lawfully and professionally regarding overdue car payments
Ability to negotiate sensitive financial issues and provide customer solutions
Ability to talk and type simultaneously
Comfortable with repetitive tasks and sitting on the phone with a headset for most of the day
Ability to manage a flexible work schedule
Ability to identify basic computer components and assemble/troubleshoot company-issued equipment
Ability to operate company-issued computer, headset, and camera
Ability to navigate multiple computer programs simultaneously
Knowledge of Microsoft Office products such as Outlook and Teams
Ability to document account notes clearly and efficiently
Previous customer service and/or collection experience in a call center environment preferred
Experience in the finance or automotive industry preferred
Experience demonstrating excellent customer support or persuasive skills preferred

Benefits

Comp & perks

401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision coverage
Nonstandard benefits
Paid bi-weekly
Annual hourly pay increase based on performance
Uncapped monthly bonus based on performance