Account Solutions Representative

Credit Acceptance

. Develop and propose solutions to prevent customers from becoming further past due and help bring accounts current .

Posted 11/5/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and persuasive communication skills, with the ability to negotiate sensitive financial issues and develop creative solutions. Proficient in managing customer accounts, processing payments, and maintaining compliance with company policies and legal guidelines.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsPayment ProcessingCall Center ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingAccount ManagementData EntryComputer TroubleshootingDocumenting Account Notes

Soft Skills

Persuasive CommunicationProblem SolvingProfessionalismSelf-MotivationAdaptability

Tools & Technologies

Call Center SoftwareMicrosoft OutlookMicrosoft TeamsHeadsetComputer Equipment

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Finance IndustryAutomotive IndustryCollectionsCustomer SupportCompliance

About the role

Key responsibilities & impact

Develop and propose solutions to prevent customers from becoming further past due and help bring accounts current
Develop and propose solutions to cancel or stop vehicle repossessions
Contact customers behind on car payments consistently, efficiently, and lawfully
Work professionally and respectfully with customers to bring and keep accounts current
Keep customer contact and vehicle information up to date
Support additional customer service requests
Handle inbound and outbound customer phone calls through the phone system
Use the call model to set up promises that bring accounts current and/or cancel repossessions
Process one-time and recurring payments over the phone
Identify additional contact or vehicle information while speaking with customers
Receive and act upon ongoing performance feedback
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
High speed internet connection with a minimum of 15mbps download speed
Previous customer service and/or collection experience in a call center environment (preferred)
Experience in the finance or automotive industry (preferred)
Experience demonstrating excellent customer support or persuasive skills (preferred)
Desire to help and believe in others when they encounter challenges in making their payments
Personable and persuasive with customers
Comfortable negotiating, discussing sensitive financial issues, and providing solutions
Positive, professional, determined, calm, and focused in challenging situations
Ability to overcome objections to pay and develop creative solutions
Ability to understand and interpret information promptly and effectively
Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
Receptive to ongoing feedback
Clear, professional, and articulate telephone communication
Ability to talk and type simultaneously while documenting notes
Comfortable with repetitive tasks and sitting on the phone with a headset for most of the day
Ability to manage a flexible work schedule
Ability to identify basic computer components and assemble/troubleshoot company-issued equipment using written and verbal instructions
Ability to operate company-issued equipment, including a computer, headset, and camera
Ability to navigate multiple computer programs simultaneously
Knowledge of Microsoft Office products such as Outlook and Teams
Ability to document account notes clearly and efficiently
Ability to work independently and in a team environment
Ability to remain compliant with company policies, processes, and legal guidelines
Attendance as required by the department

Benefits

Comp & perks

Uncapped monthly bonus based on performance
Estimated average bonus target of $700/month
Paid bi-weekly
Annual hourly pay increase based on performance
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision benefits
Many nonstandard benefits that make us a Great Place to Work