Account Solutions Representative

Credit Acceptance

. Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible .

Posted 11/5/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to effectively communicate and persuade customers regarding account management. Proficient in using technology and software tools to document interactions and process payments while maintaining compliance with company policies.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceMicrosoft Office ProficiencyPersuasive Communication SkillsFinance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account DocumentationPayment ProcessingComputer TroubleshootingMulti-Program NavigationRepetitive Task Management

Soft Skills

Professional CommunicationTeam CollaborationIndependent Work

Tools & Technologies

ComputerHeadsetCameraMicrosoft OutlookMicrosoft Teams

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Automotive IndustryCollectionsCustomer SupportLegal ComplianceAccount Management

About the role

Key responsibilities & impact

Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
Develop and propose solutions to cancel or stop vehicle repossessions
Contact customers behind on car payments through inbound and outbound calls
Work professionally and respectfully with customers to bring and keep accounts current
Keep customer contact and vehicle information up to date
Support additional customer service requests
Process one-time and recurring payments over the phone
Use the call model to set up promises that help bring accounts current and/or cancel repossessions
Receive and act upon ongoing performance feedback
Document relevant account notes while speaking with customers
Remain compliant with company policies, processes, and legal guidelines
Perform other duties as assigned and meet department attendance requirements

Requirements

What you’ll need

High School Diploma or GED
High speed internet connection with a minimum of 15mbps download speed
Previous customer service and/or collection experience in a call center environment (preferred)
Experience in the finance or automotive industry (preferred)
Experience demonstrating excellent customer support or persuasive skills (preferred)
Ability to work a flexible schedule
Ability to identify basic computer components and assemble/troubleshoot company-issued equipment by following written and verbal instructions
Ability to operate company-issued equipment, including a computer, headset, and camera
Ability to navigate multiple computer programs simultaneously
Knowledge of Microsoft Office products such as Outlook and Teams
Ability to document account notes clearly and efficiently
Ability to work independently and in a team environment
Ability to speak clearly, professionally, and articulately on the telephone
Ability to talk and type simultaneously
Comfort with repetitive tasks and sitting while talking on the phone with a headset for most of the day
Mandatory availability for 5-week virtual training, Monday through Friday, 10am–7pm CST, starting 1/4/2027
Availability for one of the listed work schedules
Required degrees must have been earned at accredited institutions recognized by the Council for Higher Education Accreditation or equivalent

Benefits

Comp & perks

Uncapped monthly bonus based on performance
Estimated average bonus target of $700/month
Paid bi-weekly
Annual hourly pay increase based on performance
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision benefits
Many nonstandard benefits
Virtual training