Account Solutions Representative

Credit Acceptance

. Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible .

Posted 11/5/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to negotiate and provide solutions for financial challenges. Proficient in using Microsoft Office products and capable of managing multiple computer programs while maintaining clear communication.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsMicrosoft Office ProficiencyCall Center ExperienceFinancial Solutions Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingAccount DocumentationComputer TroubleshootingMulti-Program NavigationCall Model Utilization

Soft Skills

Persuasive CommunicationProblem SolvingPositive AttitudeSelf-DrivenReceptive to Feedback

Tools & Technologies

ComputerHeadsetCameraMicrosoft OutlookMicrosoft Teams

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer CollectionsAutomotive IndustryFinance IndustryComplianceLegal Guidelines

About the role

Key responsibilities & impact

Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
Develop and propose solutions to cancel or stop vehicle repossessions
Contact customers behind on car payments consistently, efficiently, and lawfully
Work professionally and respectfully with customers to bring and keep accounts current
Keep customer contact information up to date
Support additional customer service requests
Handle inbound and outbound customer phone calls
Use the call model to set up promises that help bring accounts current and/or cancel repossessions
Process one-time and recurring payments over the phone
Identify additional contact or vehicle information while speaking with customers
Receive and act upon ongoing performance feedback
Remain compliant with company policies, processes, and legal guidelines
Perform other duties as assigned
Maintain attendance as required by the department

Requirements

What you’ll need

High School Diploma or GED
High speed internet connection with a minimum of 15mbps download speed
Desire to help and believe in others when they encounter challenges in making their payments
Personable and persuasive with customers
Comfortable negotiating, discussing sensitive financial issues, and providing solutions to customers
Positive, professional, determined, calm, and focused in challenging situations
Ability to overcome objections to pay and develop creative solutions
Ability to understand and interpret information promptly and effectively
Self-driven and able to perform with minimal supervision in a team environment
Receptive to ongoing feedback
Speak clearly, professionally, and articulately on the telephone
Ability to talk and type simultaneously
Comfortable with repetitive tasks and sitting on the phone with a headset for most of the day
Ability to manage a flexible work schedule
Ability to identify basic computer components and assemble/troubleshoot company-issued equipment
Ability to operate company-issued equipment, including a computer, headset, and camera
Ability to navigate multiple computer programs simultaneously
Knowledge of Microsoft Office products such as Outlook and Teams
Ability to document account notes clearly and efficiently
Ability to work independently and in a team environment
Preferred: Previous customer service and/or collection experience in a call center environment
Preferred: Experience in the finance or automotive industry
Preferred: Experience demonstrating excellent customer support or persuasive skills
Mandatory participation in five-week virtual training, Monday through Friday, 10am–7pm CST, starting 1/4/2027
Must work one of the listed schedule options
Required degrees must have been earned at accredited institutions recognized by the Council for Higher Education Accreditation or equivalent

Benefits

Comp & perks

Uncapped monthly bonus based on performance
Paid bi-weekly
Annual hourly pay increase based on performance
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision benefits
Other nonstandard benefits