Account Solutions Representative

Credit Acceptance

. Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible .

Posted 11/5/2026full-timeRemote • Nevada • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to negotiate and provide solutions for financial challenges. Proficient in managing customer accounts, processing payments, and maintaining compliance with legal guidelines.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsPayment ProcessingMicrosoft Office ProficiencyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingAccount ManagementDocumenting Account NotesBasic Computer TroubleshootingNavigating Multiple Computer Programs

Soft Skills

PersonablePersuasiveCalm Under PressureSelf-DrivenReceptive to Feedback

Tools & Technologies

Microsoft OutlookMicrosoft TeamsHeadsetComputerCamera

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Finance IndustryAutomotive IndustryCall Center EnvironmentCustomer SupportCollections

About the role

Key responsibilities & impact

Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
Develop and propose solutions to cancel or stop vehicle repossessions
Contact customers behind on car payments consistently, efficiently, and lawfully
Work professionally and respectfully with customers to bring and keep accounts current
Keep customer contact and vehicle information up to date
Support additional customer service requests
Handle inbound and outbound customer phone calls for most of the workday
Set up promises to pay to bring accounts current and/or cancel repossessions based on customer situations
Process one-time and recurring payments over the phone
Identify additional contact or vehicle information while speaking with customers
Receive and act upon ongoing performance feedback
Remain compliant with company policies, processes, and legal guidelines
Perform other duties as assigned
Meet department attendance requirements

Requirements

What you’ll need

High School Diploma or GED
High speed internet connection with a minimum of 15mbps download speed
Desire to help and believe in others when they encounter challenges in making their payments
Personable and persuasive with customers
Comfortable negotiating, discussing sensitive financial issues, and providing solutions
Positive, professional, determined, calm, and focused in challenging situations
Ability to overcome objections to pay and develop creative solutions
Ability to understand and interpret information promptly and effectively
Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
Receptive to ongoing feedback
Speak clearly, professionally, and articulately on the telephone
Ability to talk and type at the same time
Comfortable with repetitive tasks and sitting on the phone with a headset for most of the day
Ability to manage a flexible work schedule
Ability to identify basic computer components and assemble/troubleshoot company-issued equipment
Ability to operate company-issued equipment, including a computer, headset, and camera
Ability to navigate multiple computer programs simultaneously
Knowledge of Microsoft Office products such as Outlook and Teams
Ability to document account notes clearly and efficiently
Ability to work independently and in a team environment
Previous customer service and/or collection experience in a call center environment preferred
Experience in the finance or automotive industry preferred
Experience demonstrating excellent customer support or persuasive skills preferred
Mandatory 5-week virtual training Monday through Friday, 8am–5pm PST, starting 1/4/2027
Ability to work one of the specified schedules, including early morning, evening, weekend, and flexible shifts
Required degrees must have been earned at accredited institutions recognized by the Council for Higher Education Accreditation or equivalent

Benefits

Comp & perks

Uncapped monthly bonus based on performance
Estimated average bonus target of $700/month
Paid bi-weekly
Annual hourly pay increase based on performance
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision coverage
Other nonstandard benefits