Account Solutions Representative

Credit Acceptance

. Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible .

Posted 11/6/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to negotiate and provide solutions for financial issues while maintaining compliance with legal guidelines. Proficient in handling inbound and outbound calls, documenting account information, and utilizing Microsoft Office products effectively.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsCall Center ExperienceMicrosoft Office ProficiencyFinancial Solutions Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingAccount DocumentationInformation InterpretationComputer NavigationProblem Solving

Soft Skills

Professional CommunicationPositive AttitudeCalm Under PressureTeam CollaborationAdaptability

Tools & Technologies

HeadsetComputerCameraMicrosoft OutlookMicrosoft Teams

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Finance IndustryAutomotive IndustryCustomer CollectionsRepossessionsLegal Compliance

About the role

Key responsibilities & impact

Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
Develop and propose solutions to cancel or stop vehicle repossessions
Contact customers behind on car payments by phone in a consistent, efficient, and lawful manner
Work professionally and respectfully with customers to bring and keep accounts current
Maintain up-to-date customer contact information
Support additional customer service requests
Handle predominantly inbound and outbound customer phone calls
Set up promises to pay to bring accounts current and/or cancel repossessions
Process one-time and recurring payments over the phone
Identify additional contact or vehicle information
Receive and act upon ongoing performance feedback
Remain compliant with company policies, processes, and legal guidelines
Perform other duties as assigned
Meet department attendance requirements

Requirements

What you’ll need

High School Diploma or GED
High-speed internet connection with a minimum of 15 Mbps download speed
Previous customer service and/or collection experience in a call center environment (preferred)
Experience in the finance or automotive industry (preferred)
Experience demonstrating excellent customer support or persuasive skills (preferred)
Ability to negotiate, discuss sensitive financial issues, and provide customer solutions
Ability to remain positive, professional, determined, calm, and focused in challenging situations
Ability to overcome objections to pay and develop creative solutions
Ability to understand and interpret information promptly and effectively
Ability to perform with minimal supervision in a team environment
Clear, professional, and articulate telephone communication
Ability to talk and type simultaneously
Comfort with repetitive tasks and extended headset phone use
Ability to manage a flexible work schedule
Ability to identify basic computer components and assemble/troubleshoot company-issued equipment
Ability to operate company-issued computer, headset, and camera
Ability to navigate multiple computer programs simultaneously
Knowledge of Microsoft Office products such as Outlook and Teams
Ability to document account notes clearly and efficiently
Required degrees must be earned at institutions accredited by the Council for Higher Education Accreditation or equivalent

Benefits

Comp & perks

Uncapped monthly bonus based on performance
Estimated average bonus target of $700/month
Paid bi-weekly
Annual hourly pay increase based on performance
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision coverage
Nonstandard benefits
Virtual training