Account Solutions Representative

Credit Acceptance

. Create solutions to help customers avoid becoming further past due and bring accounts current where possible .

Posted 9/18/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and compliance with legal guidelines while effectively managing customer accounts and communication. Capable of working in a fast-paced call center environment and maintaining accurate customer information.

Highest-signal resume keywords

Customer Service ExperienceCompliance With Legal GuidelinesCall Center ExperiencePersuasive Communication SkillsAutomotive Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High School DiplomaAccount ManagementCustomer Contact ManagementProblem SolvingData Entry

Soft Skills

ProfessionalismRespectful CommunicationEfficiencyAdaptability

Tools & Technologies

Company Phone SystemHigh Speed Internet Connection

Industry Keywords

Finance IndustryAutomotive IndustryCollectionsRepossessionsCustomer Support

About the role

Key responsibilities & impact

Create solutions to help customers avoid becoming further past due and bring accounts current where possible
Create solutions to cancel or stop vehicle repossession
Handle primarily inbound and outbound customer phone calls through the company phone system
Contact customers behind on auto loan payments consistently, efficiently, and lawfully
Work professionally and respectfully with customers to bring and keep accounts current
Keep customer contact information up to date
Use the call model to establish promises that help bring accounts current and/or cancel repossessions
Support additional customer service requests
Remain compliant with policies, processes, and legal guidelines
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma
High speed internet connection with a minimum of 15mbps download speed
Previous customer service and/or collection experience in a call center environment (nice to have)
Experience in the finance or automotive industry (nice to have)
Experience demonstrating excellent customer support or persuasive skills (nice to have)
Ability to work the mandatory five-week virtual training schedule Monday through Friday, 8am–5pm EST starting 11/09/2026
Availability for one of the listed schedules in Eastern Standard Time
Compliance with company policies, processes, and legal guidelines
Attendance as required by department

Benefits

Comp & perks

Competitive hourly rate plus uncapped monthly bonus potential
Paid Time Off
Holiday pay and paid holidays
Quarterly profit sharing
Medical, dental, and vision insurance
Benefits beginning on the first day
Flexible scheduling
Paid training
Annual hourly pay increases based on performance
Computer equipment provided (monitors, mouse, keyboard, webcam)
Paid parental time
401(k) with employer match
Tuition reimbursement
Growth opportunities to advance your career
Ongoing training and development
Monthly fitness reimbursement
Adoption assistance
Work from home/remote