Account Solutions Representative

Credit Acceptance

. Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible .

Posted 11/5/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to negotiate payment solutions and maintain account accuracy. Proficient in using Microsoft Office products and managing multiple computer programs while ensuring compliance with company policies and legal guidelines.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsMicrosoft Office ProficiencyCall Center ExperienceFinancial Solutions Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingAccount DocumentationComputer TroubleshootingFlexible Work Schedule ManagementSimultaneous Talking and Typing

Soft Skills

Professional CommunicationProblem SolvingObjection HandlingTeam CollaborationIndependent Work

Tools & Technologies

Company-Issued ComputerHeadsetCameraMicrosoft OutlookMicrosoft Teams

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Finance IndustryAutomotive IndustryCall Center EnvironmentCustomer SupportCollections

About the role

Key responsibilities & impact

Develop and propose solutions to help customers avoid becoming further past due and bring accounts current where possible
Develop and propose solutions to cancel or stop vehicle repossessions
Contact customers behind on car payments through inbound and outbound calls
Work professionally and respectfully with customers to bring and keep accounts current
Keep customer contact information up to date
Support additional customer service requests
Set up promises to pay based on customers’ specific situations
Process one-time and recurring payments over the phone
Identify additional contact or vehicle information
Receive and act upon ongoing performance feedback
Remain compliant with company policies, processes, and legal guidelines
Perform other duties as assigned
Meet department attendance requirements

Requirements

What you’ll need

High School Diploma or GED
High speed internet connection with a minimum of 15mbps download speed
Ability to consistently, efficiently, and lawfully contact customers behind on car payments
Ability to work with customers to bring and keep accounts current
Ability to negotiate, discuss sensitive financial issues, and provide customer solutions
Ability to overcome objections and develop creative payment solutions
Ability to speak clearly, professionally, and articulately on the telephone
Ability to talk and type simultaneously while documenting relevant notes
Ability to manage a flexible work schedule
Ability to identify basic computer components and assemble/troubleshoot company-issued equipment using written and verbal instructions
Ability to operate company-issued computer, headset, and camera
Ability to navigate multiple computer programs simultaneously
Knowledge of Microsoft Office products such as Outlook and Teams
Ability to document account notes clearly and efficiently
Ability to work independently and in a team environment
Previous customer service and/or collection experience in a call center environment preferred
Experience in the finance or automotive industry preferred
Experience demonstrating excellent customer support or persuasive skills preferred
Mandatory 5-week virtual training Monday through Friday, 8am–5pm EST, starting 1/11/2027
Ability to work one of the listed schedules, including weekend and evening shifts
Required degrees must have been earned at accredited institutions recognized by the Council for Higher Education Accreditation or equivalent

Benefits

Comp & perks

401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision coverage
Nonstandard benefits that make us a Great Place to Work
Paid bi-weekly
Annual hourly pay increase based on performance
Uncapped monthly bonus based on performance (estimated average bonus target of $700/month)