Account Solutions Representative

Credit Acceptance

. Create solutions to prevent customers from becoming further past due and help bring accounts current .

Posted 9/18/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate with customers to resolve account issues and prevent vehicle repossession. Maintains compliance with company policies and legal guidelines while managing customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperiencePersuasive SkillsCompliance with Legal GuidelinesFinance or Automotive Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High School DiplomaAccount ManagementCustomer Contact ManagementProblem SolvingData Entry

Soft Skills

ProfessionalismRespectful CommunicationEfficiencyAdaptability

Tools & Technologies

Phone SystemHigh Speed Internet Connection

Industry Keywords

Auto Loan PaymentsVehicle RepossessionCustomer SupportCollection Experience

About the role

Key responsibilities & impact

Create solutions to prevent customers from becoming further past due and help bring accounts current
Create solutions to cancel or stop vehicle repossession
Handle predominantly inbound and outbound customer phone calls through the phone system
Contact customers behind on auto loan payments consistently, efficiently, and lawfully
Work professionally and respectfully with customers to bring and keep accounts current
Keep customer contact information up to date
Leverage the call model to set promises that help bring accounts current and/or cancel repossessions
Support additional customer service requests
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma
High speed internet connection with a minimum of 15mbps download speed
Mandatory five-week virtual training Monday through Friday, 8am–5pm EST, starting on 11/09/2026
Availability for one of the listed schedules in Eastern Standard Time
Attendance as required by department
Remain compliant with company policies, processes, and legal guidelines
Previous customer service and/or collection experience in a call center environment (nice to have)
Experience in the finance or automotive industry (nice to have)
Experience demonstrating excellent customer support or persuasive skills (nice to have)

Benefits

Comp & perks

Uncapped monthly bonus potential
Paid bi-weekly
Annual hourly pay increases based on performance
Competitive benefits/perks beginning on the first day
Work from home/remote
Medical, dental, and vision coverage
Paid training
Paid time off and paid holidays
Computer equipment provided (monitors, mouse, keyboard, webcam)
Paid parental time
401(k) with employer match
Tuition reimbursement
Growth opportunities to advance your career
Ongoing training and development
Monthly fitness reimbursement
Adoption assistance
Quarterly profit sharing
Flexible scheduling
Recognition programs
Work perks including discounts for physical fitness, restaurants, travel, technology, and shopping