Bilingual Credit Analyst

Credit Acceptance

. Handle phone calls from stakeholders, spending the majority of time signed on to the phone system .

Posted 11/5/2026full-timeRemote • Nevada • United StatesMid-LevelSenior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and stakeholder relationship management while effectively handling inquiries and funding processes. Capable of working independently in a fast-paced environment, with strong attention to detail in reviewing contracts and legal documents.

Highest-signal resume keywords

Proficiency In Spoken And Written SpanishCustomer Service Experience In A Call Center EnvironmentExperience Reviewing Contracts/Legal DocumentsProficiency In Microsoft Word, Excel And OutlookAbility To Work A Flexible Schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ReviewDocument ValidationInformation VerificationAttention To DetailCompliance Adherence

Soft Skills

Stakeholder Relationship ManagementAdaptabilityIndependent Work

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookPhone System

Industry Keywords

Customer ServiceAuto DealersFunding ProcessLegal RequirementsHigh-Speed Internet

About the role

Key responsibilities & impact

Handle phone calls from stakeholders, spending the majority of time signed on to the phone system
Review, validate, and verify information through document review, internet searches, and phone calls to quickly fund compliant deals
Provide high-quality customer service and maintain stakeholder relationships
Resolve and document dealer inquiries unrelated to the funding process
Manage license, title, audit, and inventory issues to keep dealer pipelines open
Welcome and onboard new dealers by offering initial funding assistance
Identify and close knowledge gaps with stakeholders
Work independently in a fast-paced environment and adapt to change
Perform all other duties as assigned and meet department attendance requirements

Requirements

What you’ll need

Proficiency in spoken and written Spanish
Proficiency in Microsoft Word, Excel and Outlook
Remain compliant with company policies, processes and legal requirements
Work Saturday shifts with an offsetting flex day during the regular work week during non-peak season
Mandatory overtime during peak season (January through April) and during month end
High speed internet connection with a minimum of 15mbps download speed
Ability to interpret existing rules/guidelines and apply them appropriately to make decisions
Experience reviewing contracts/legal documents with strong attention to detail
Customer Service experience in a call center environment
Interaction with auto dealers in current or past role
Ability to work a flexible schedule, including a minimum of two Saturdays per month
Ability to work mandatory six days a week during peak season
Required degrees must have been earned at accredited institutions or equivalent

Benefits

Comp & perks

Uncapped monthly bonus potential based on individual performance with a target of 25% of base wages earned during the month
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision benefits
Nonstandard benefits that make us a Great Place to Work
Travel expenses covered for mandatory travel to Southfield, Michigan headquarters