Bilingual Title Specialist

Credit Acceptance

. Provide customer-facing, primary point-of-contact support for dealers, sales, internal and external customers to resolve title issues primarily by telephone and email .

Posted 10/28/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resolving title and lien issues while providing exceptional customer service. Proficient in communication with various stakeholders and maintaining compliance with legal guidelines.

Highest-signal resume keywords

Fluency In SpanishCustomer Service SupportTitle ExpertiseMicrosoft Outlook ProficiencyExperience In Finance Or Automotive Industry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Title ResolutionLien EnforcementDocument ManagementLogical Decision MakingComplex Process Resolution

Soft Skills

Solution-Focused CollaborationExcellent Communication

Tools & Technologies

Microsoft WordMicrosoft ExcelHigh-Speed Internet

Industry Keywords

Vehicle TitlesCall Center ExperienceComplianceRisk Management

About the role

Key responsibilities & impact

Provide customer-facing, primary point-of-contact support for dealers, sales, internal and external customers to resolve title issues primarily by telephone and email
Accurately complete business requests and enforce Credit Acceptance’s vehicle liens within service standards
Monitor for legal and risk concerns, identify dealer processes inconsistent with expectations, and escalate as necessary
Communicate with customers, dealers, auctions, DMVs, and other agencies to obtain documents or information needed to complete title or lien requests
Accurately document actions and title and lien document locations
Collaborate with others using a solution-focused approach
Review and resolve title/lien tasks within service standards
Identify missing title issues or errors and resolve them
Provide title expertise and knowledge to internal customers
Work with internal and external customers to resolve title issues and process consumer title requests
Receive inbound and initiate outbound calls proactively
Remain compliant with policies, processes, and legal guidelines
Adhere to department attendance policy and perform other duties as assigned

Requirements

What you’ll need

High school diploma
Fluency in spoken and written Spanish
Previous experience acting as a subject matter expert in a specialized area
Previous experience acting as a primary point of contact for customers to resolve issues and provide support
Experience making logical decisions and resolving complex process issues with provided information
Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues
High-speed internet connection with a minimum of 15 Mbps download speed
Proficient in Microsoft Outlook, Word, and Excel
Required degrees must have been earned at accredited institutions of higher education recognized by the Council for Higher Education Accreditation or equivalent
Preferred: Experience in the finance or automotive industry
Preferred: Experience with vehicle titles
Preferred: Previous work in a call center environment
Preferred: Associate degree in business or related field
Availability for Monday–Friday schedules between 7:00 AM and 7:00 PM EST
Availability for virtual training Monday–Friday between 7:30 AM and 5:00 PM EST
Flexible 8-hour shifts
8–10 shifts per month requiring work until 5:00 PM EST
4–5 shifts per month requiring availability for phone calls starting at 8:00 AM EST

Benefits

Comp & perks

Uncapped monthly bonus potential based on individual performance; estimated average bonus target around $400/month
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision benefits
Nonstandard benefits that make us a Great Place to Work