Bilingual Title Specialist

Credit Acceptance

. Provide customer-facing, primary point-of-contact support for dealers, sales, internal and external customers to resolve title issues via telephone and email .

Posted 10/22/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in title and lien processes, providing exceptional customer support while ensuring compliance with legal guidelines. Proficient in resolving complex issues and maintaining accurate documentation in a fast-paced environment.

Highest-signal resume keywords

Title ExpertiseCustomer Service SupportFluency In SpanishMicrosoft Outlook ProficiencyDocument Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Title ProcessingLien EnforcementIssue ResolutionDocument AccuracyLegal Compliance

Soft Skills

Logical Decision-MakingEffective CommunicationProblem-Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelHigh-Speed Internet

Industry Keywords

Customer-Facing SupportDealersDMVsAuctionsService Standards

About the role

Key responsibilities & impact

Provide customer-facing, primary point-of-contact support for dealers, sales, internal and external customers to resolve title issues via telephone and email
Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles according to service standards
Monitor for legal and risk concerns and escalate issues as necessary
Communicate with customers, dealers, auctions, DMVs, and other agencies to obtain documents or information needed to complete title or lien requests
Document actions and title/lien document locations accurately
Review and resolve title/lien tasks within service standards
Identify and resolve missing-title issues and errors
Provide title expertise and knowledge to internal customers
Process consumer title requests and resolve title issues through inbound and outbound calls
Remain compliant with policies, processes, and legal guidelines
Adhere to department attendance requirements and perform other assigned duties

Requirements

What you’ll need

High school diploma
Fluency in spoken and written Spanish
Previous experience acting as a subject matter expert in a specialized area
Previous experience acting as a primary point of contact for customers to resolve issues and provide support
Experience making logical decisions and resolving complex process issues with provided information
Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues
High-speed internet connection with a minimum of 15 Mbps download speed
Proficiency in Microsoft Outlook, Word, and Excel
Monday-through-Friday availability between 7:00 AM and 7:00 PM EST
Required availability for virtual training Monday through Friday between 7:30 AM and 5:00 PM EST
Required degrees must have been earned at accredited institutions of higher education

Benefits

Comp & perks

Uncapped monthly bonus potential based on individual performance; estimated average bonus target around $400/month
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision benefits
Flexible schedules
Casual work environment
Career growth opportunities
Virtual training