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Bilingual Title Specialist
Credit Acceptance. Provide customer-facing primary point-of-contact support for dealers, sales, and internal and external customers via telephone and email .
Posted 10/27/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in title and lien processes while providing exceptional customer support in both English and Spanish. Capable of resolving complex issues and ensuring compliance with legal guidelines and service standards.
Highest-signal resume keywords
Fluency In SpanishCustomer Service SupportTitle ExpertiseMicrosoft Office ProficiencyCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Title ProcessingLien ResolutionDocument ManagementIssue ResolutionData Documentation
Soft Skills
CommunicationProblem-SolvingCollaborationDecision-MakingAttention To Detail
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelHigh-Speed Internet
Industry Keywords
Automotive IndustryFinanceLegal ComplianceCustomer SupportService Standards
About the role
Key responsibilities & impact- Provide customer-facing primary point-of-contact support for dealers, sales, and internal and external customers via telephone and email
- Resolve title issues and complete business requests while enforcing Credit Acceptance’s vehicle liens within service standards
- Monitor for legal and risk concerns, identify inconsistent dealer processes, and escalate as necessary
- Communicate with customers, dealers, auctions, DMVs, and other agencies to obtain documents or information needed for title and lien requests
- Accurately document actions and title/lien document locations
- Collaborate with others using a solution-focused approach
- Review and resolve title/lien tasks within standards of service
- Identify and resolve missing title issues or errors
- Provide title expertise and support to internal customers
- Process consumer title requests and handle inbound and outbound calls
- Remain compliant with policies, processes, and legal guidelines
- Attend required training and adhere to department attendance policies
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma
- Fluency in spoken and written Spanish
- Previous experience acting as a subject matter expert in a specialized area
- Previous experience acting as a primary point of contact for customers to resolve issues and provide support
- Experience making logical decisions and resolving complex process issues with provided information
- Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues
- High-speed internet connection with a minimum of 15 Mbps download speed
- Proficient in Microsoft Outlook, Word, and Excel
- Must comply with required degree accreditation standards where applicable
- Preferred: experience in finance or automotive industry
- Preferred: experience with vehicle titles
- Preferred: previous call center experience
Benefits
Comp & perks- Uncapped monthly bonus potential based on individual performance; estimated average bonus target around $400/month
- 401(K) match
- Adoption assistance
- Parental leave
- Tuition reimbursement
- Comprehensive medical, dental, and vision coverage
- Nonstandard benefits