Bilingual Title Specialist

Credit Acceptance

. Provide customer-facing, primary point-of-contact support for dealers, sales, internal and external customers to resolve title issues primarily via telephone and email .

Posted 10/22/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in title and lien processes, providing exceptional customer support while ensuring compliance with legal guidelines. Proficient in resolving complex issues and collaborating effectively with internal and external stakeholders.

Highest-signal resume keywords

Fluency In SpanishCustomer Service SupportTitle ExpertiseMicrosoft Office ProficiencyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Title ProcessingLien ManagementIssue ResolutionDocument ManagementBusiness Request Completion

Soft Skills

CommunicationProblem-SolvingCollaborationDecision-MakingAttention To Detail

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelHigh-Speed Internet

Industry Keywords

Automotive IndustryFinance IndustryLegal ComplianceCustomer SupportSubject Matter Expert

About the role

Key responsibilities & impact

Provide customer-facing, primary point-of-contact support for dealers, sales, internal and external customers to resolve title issues primarily via telephone and email
Complete business requests accurately and enforce Credit Acceptance’s vehicle liens within service standards
Monitor for legal and risk concerns by identifying dealer processes inconsistent with Credit Acceptance’s expectations and escalate as necessary
Communicate with customers, dealers, auctions, DMVs, and other agencies to obtain documents or information needed to complete title or lien requests
Accurately document actions and the location of title and lien documents
Collaborate with others using a solution-focused approach
Review and resolve title and lien tasks within service standards
Identify and resolve missing-title issues and errors
Provide title expertise and knowledge to internal customers
Work with internal and external customers to resolve title issues and process consumer title requests
Receive inbound and initiate outbound calls regarding title issues and customer support
Remain compliant with policies, processes, and legal guidelines
Adhere to department attendance requirements
Perform other duties as assigned

Requirements

What you’ll need

High school diploma
Fluency in spoken and written Spanish
Previous experience acting as a subject matter expert in a specialized area
Previous experience acting as a primary point of contact for customers to resolve issues and provide support
Experience making logical decisions and resolving complex process issues with provided information
Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues
High-speed internet connection with a minimum of 15 Mbps download speed
Proficiency in Microsoft Outlook, Word, and Excel
Preferred: Experience in the finance or automotive industry
Preferred: Experience with vehicle titles
Preferred: Previous call center experience
Preferred: Associate degree in business or a related field
Required degrees must be earned at accredited institutions recognized by the Council for Higher Education Accreditation or equivalent
Availability Monday through Friday between 7:00 AM and 7:00 PM EST
Availability for virtual training Monday through Friday between 7:30 AM and 5:00 PM EST
Ability to work flexible 8-hour shifts
8–10 shifts per month require working until 5:00 PM EST
4–5 shifts per month require availability for phone calls starting at 8:00 AM EST

Benefits

Comp & perks

Uncapped monthly bonus potential based on individual performance
Estimated average bonus target around $400/month
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision benefits
Flexible schedules
Casual work environment
Career growth opportunities
Occasional planned travel to an office location may be required