Credit Analyst

Credit Acceptance

. Handle phone calls from stakeholders, spending the majority of time signed on to the phone system .

Posted 11/4/2026full-timeRemote • Nevada • United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in loan underwriting and document review within a high-volume call center environment, ensuring compliance with company policies and legal guidelines while providing exceptional customer service. Capable of managing dealer relationships and resolving inquiries efficiently in a fast-paced setting.

Highest-signal resume keywords

Loan Underwriting ExperienceDocument Review and ValidationCustomer Service ExperienceProficiency in Microsoft OfficeAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan UnderwritingDocument ReviewValidationContract ReviewComplianceData EntryInformation VerificationHigh-Volume Call HandlingProblem SolvingDecision Making

Soft Skills

Clear CommunicationAdaptabilityProfessionalismIndependenceFlexibility

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookPhone System

Industry Keywords

Stakeholder ManagementDealer OnboardingAudit ManagementInventory ManagementLegal Guidelines Compliance

About the role

Key responsibilities & impact

Handle phone calls from stakeholders, spending the majority of time signed on to the phone system
Review, validate, and verify information through document review, internet searches, and phone calls to quickly fund compliant deals
Provide high-level customer service and maintain stakeholder relationships
Resolve and document dealer inquiries unrelated to the funding process
Manage license, title, audit, and inventory issues to keep dealer pipelines open
Welcome and onboard new dealers by providing initial funding assistance
Attend mandatory training and comply with attendance requirements
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree, equivalent Credit Acceptance work experience, or 4 years of continuous experience in loan underwriting or document review and validation in a high-volume call center environment
Proficiency in Microsoft Word, Excel, and Outlook
Compliance with company policies, processes, and legal guidelines
Ability to work Saturday shifts with an offsetting flex day during the regular work week
Mandatory overtime during peak season (January through April) and month end
Customer Service experience in a call center environment required for candidates without a Bachelor’s degree
Experience reviewing contracts/legal documents with strong attention to detail
Experience interpreting existing rules/guidelines and applying them appropriately to make decisions
Ability to work independently in a fast-paced environment
Ability to adapt to change and maintain a flexible schedule
Clear, professional, and articulate telephone communication
Ability to learn quickly and apply learned knowledge
Ability to handle difficult conversations professionally
Required degrees must be earned at accredited institutions recognized by the Council for Higher Education Accreditation or equivalent

Benefits

Comp & perks

401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical, dental, and vision coverage
Nonstandard benefits
Travel expenses covered for mandatory training travel