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Senior Workforce Solutions Engineer
Credit Acceptance. Identify friction and simplify business processes before automating .
Tech Stack
Tools & technologiesJavaScriptPythonSDLCServiceNowSQL
About the role
Key responsibilities & impact- Identify friction and simplify business processes before automating
- Partner with product owners, service teams, and business stakeholders to prioritize opportunities
- Configure platform workflows, write scripts, expose supported APIs, and use approved low-code tools to automate recurring work
- Deliver production productivity solutions with clear ownership and support
- Engineer conversational experiences, knowledge, workflows, and agent capabilities using deterministic automation and bounded AI reasoning
- Build documented actions, integrations, and templates serving multiple teams
- Connect portfolio applications with enterprise systems through supported APIs and secure data exchange
- Implement validation, monitoring, retries, and exception handling
- Improve knowledge quality and implement permissions-aware retrieval grounded in authoritative information
- Configure least-privilege roles, integration identities, and secrets management
- Support access reviews and audit evidence while preserving segregation of duties
- Test and govern AI workflows before release and monitor quality and adoption in production
- Build human approval for sensitive actions, audit trails, and suspension mechanisms for faulty automation
- Measure cycle time, hours released, adoption, rework, capacity released, and realized savings
- Own production reliability for platform capabilities and integrations
- Use logs, alerts, and root-cause analysis to reduce recurring failures
- Monitor task completion, self-service resolution, and latency
- Automate regression testing, maintain source control, document runbooks, and participate in the on-call rotation
- Maintain application inventory, dependencies, license usage, and renewal dates
- Recommend application consolidation or retirement based on usage, cost, and business value
- Mentor peers, review technical designs, and establish reusable engineering standards
- Evaluate emerging AI capabilities and recommend roadmap improvements
- Provide user guidance and knowledge transfer
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Systems, or a closely related field, or equivalent work experience
- 6+ years of experience administering and engineering enterprise business applications
- Hands-on Atlassian administration and automation experience, including Jira and Confluence
- Experience with ADP or a comparable payroll or HR platform
- Scripting and integration experience using Python, PL/SQL, JavaScript, REST APIs, or webhooks
- Experience supporting integrations in production
- Practical experience applying generative AI or agent tools to business workflows
- Experience with evaluation, data access controls, and human oversight for AI workflows
- Experience building secure, compliant applications and handling sensitive HR, payroll, and financial data
- Familiarity with standards such as SOC 2
- Experience with incident resolution, root-cause analysis, and technical documentation
- Practical expertise in SDLC and ADLC, including Agile/SCRUM, testing, release management, and DevOps practices
- Experience providing technical leadership and mentoring to other engineers
- Must reside in or be willing to relocate to the greater Southfield, Michigan area, greater Bellevue, Washington area, or San Francisco Bay Area, California
- Required degrees must be earned at accredited institutions recognized by the Council for Higher Education Accreditation or equivalent
- Preferred: Atlassian or ADP certifications
- Preferred: Experience with enterprise low-code automation, knowledge and search quality, approved AI assistants, or reusable agent tools and actions
- Preferred: Experience exposing enterprise actions to external AI agents through governed APIs or standards such as MCP, and with AI evaluation datasets
- Preferred: Experience with license optimization, application consolidation, and integrating workforce applications with ServiceNow, identity, or collaboration platforms
Benefits
Comp & perks- 401(K) match
- Adoption assistance
- Parental leave
- Tuition reimbursement
- Comprehensive medical, dental, and vision coverage
- Nonstandard benefits
- Annual variable incentive of cash and equity between 7.5–15% of base salary