Virtual Teller – Part Time

Credit Union of Texas

. Serve Credit Union of Texas members through the Interactive Teller Machine (ITM) platform .

Posted 10/23/2026part-timeGarland • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in processing financial transactions, utilizing ITM platforms, and delivering exceptional member service through video interactions. Capable of identifying and addressing member needs while adhering to compliance and regulatory standards.

Highest-signal resume keywords

ITM Platform ExperienceBilingual English / SpanishFinancial Transaction ProcessingRegulation CC KnowledgeCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial TransactionsCash HandlingVideo BankingFraud DetectionAI Tools UtilizationMicrosoft OfficeCUTX Core Banking SystemsTransaction DocumentationProblem SolvingAttention to Detail

Soft Skills

Active ListeningCommunication SkillsGoal-Oriented MindsetAdaptabilityTeam Collaboration

Tools & Technologies

Interactive Teller Machine (ITM)Video Banking PlatformCUTX SystemsAI Messaging ToolsMicrosoft OutlookMicrosoft TeamsMicrosoft WordMicrosoft Excel

Industry Keywords

BSA/AML ComplianceOFAC RegulationsUSA PATRIOT ActGLBAFair LendingUDAAPInformation SecurityPrivacy Regulations

About the role

Key responsibilities & impact

Serve Credit Union of Texas members through the Interactive Teller Machine (ITM) platform
Process deposits, withdrawals, transfers, loan payments, check cashing, and related transactions accurately
Deliver high-quality video-enabled member service and assess member needs in real time
Verify member identities and authenticate transactions using CUTX procedures and ITM verification tools
Place holds according to Regulation CC and CUTX funds availability procedures
Recommend appropriate credit union products and services and meet sales, service, and referral goals
Refer members to Lending, Member Services, and Financial Wellness teams when needs exceed the ITM channel
Identify fraud red flags, suspicious activity, and unusual transaction patterns; escalate them promptly
Protect member information and maintain confidentiality
Identify ITM machine or software issues and notify leadership
Document interactions, transaction notes, and member follow-ups in CUTX systems
Adapt to ITM queue volume and platform changes while maintaining service levels
Participate in required training, coaching, and product knowledge updates
Use approved AI tools for member messaging, next-best-action prompts, knowledge lookup, and fraud/anomaly prompts
Review every AI-suggested member message, referral, or next-best-action prompt before acting
Verify AI-provided information and stop use and escalate inaccurate, biased, non-compliant, or out-of-scope output
Perform other duties required to maintain credit union services and operations

Requirements

What you’ll need

High school diploma or General Education Degree (GED) required
Minimum six (6) months of similar or related experience in teller, cash handling, retail customer service, or contact center work
Prior credit union or community bank experience preferred
Prior experience on an ITM, video banking, or contact center platform preferred
Bilingual English / Spanish preferred
Goal-oriented and service-oriented mindset with ability to meet sales and service targets
Strong problem-solving competence and attention to detail
Strong active listening skills and ability to interpret member needs during video interactions
Strong written and verbal communication skills for a remote, video-enabled service channel
Ability to multitask, prioritize, and adapt to a changing environment
Ability to work effectively in a group setting and virtual operations environment
Working knowledge of basic financial transactions, holds, and Regulation CC funds availability concepts
Familiarity with Microsoft Office (Outlook, Teams, Word, Excel) and ability to learn CUTX core banking and ITM platforms
Must complete required AI training within thirty (30) days of hire and maintain annual refresher currency
Must follow applicable BSA/AML, OFAC, USA PATRIOT Act/CIP/CDD, GLBA, Fair Lending, UDAAP, information security, privacy, and AI governance requirements

Benefits

Comp & perks

Reasonable accommodations for individuals with disabilities
Required training, coaching, and product knowledge updates
AI training within thirty (30) days of hire and annual refreshers
Employment with CUTX is at-will