Credit Union of Texas

General

• Serve Credit Union of Texas members through the Interactive Teller Machine (ITM) platform
• Process deposits, withdrawals, transfers, loan payments, check cashing, and related transactions accurately
• Deliver high-quality video-enabled member service and assess member needs in real time
• Verify member identities and authenticate transactions using CUTX procedures and ITM verification tools
• Place holds according to Regulation CC and CUTX funds availability procedures
• Recommend appropriate credit union products and services and meet sales, service, and referral goals
• Refer members to Lending, Member Services, and Financial Wellness teams when needs exceed the ITM channel
• Identify fraud red flags, suspicious activity, and unusual transaction patterns; escalate them promptly
• Protect member information and maintain confidentiality
• Identify ITM machine or software issues and notify leadership
• Document interactions, transaction notes, and member follow-ups in CUTX systems
• Adapt to ITM queue volume and platform changes while maintaining service levels
• Participate in required training, coaching, and product knowledge updates
• Use approved AI tools for member messaging, next-best-action prompts, knowledge lookup, and fraud/anomaly prompts
• Review every AI-suggested member message, referral, or next-best-action prompt before acting
• Verify AI-provided information and stop use and escalate inaccurate, biased, non-compliant, or out-of-scope output
• Perform other duties required to maintain credit union services and operations

Explore Virtual Teller – Part Time at Credit Union of Texas. Review requirements and application details.

Open roles

Virtual Teller – Part Time