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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing collections portfolios and enhancing customer journey experiences through effective communication and problem-solving. Proficient in utilizing multiple communication channels to provide support and address customer inquiries.
Highest-signal resume keywords
Collections ManagementCustomer Journey ManagementHigh Volume Process HandlingExcellent Communication Skills in PortugueseAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ManagementCustomer Journey ManagementHigh Volume Process HandlingAnalytical SkillsProcess Improvement
Soft Skills
Organizational SkillsAttention to DetailAgilityResilienceProactive Problem Solving
Tools & Technologies
Automated DialerEmailChatWhatsApp
Certifications & Qualifications
High School Diploma
Industry Keywords
CollectionsCustomer SupportDelinquency ManagementPayment DelaysHybrid Work Model
About the role
Key responsibilities & impact- Manage the first-stage collections portfolio, conducting direct collection efforts with Creditas customers for the Home product
- Contact customers in the portfolio to understand the reasons for payment delays and propose effective solutions to address delinquency
- Communicate with customers in a personalized, empathetic, consultative, informative, and comprehensive manner, providing the best possible experience throughout the collections process
- Provide support and answer questions about the product and process via email, telephone (dialer), chat, and WhatsApp
Requirements
What you’ll need- High school diploma
- Proven professional experience in collections and customer journey management
- Proven professional experience handling high volumes of processes and requests
- Familiarity with multiple channels, including an automated dialer, email, and chat
- Excellent written and verbal communication skills in Portuguese
- Strong organizational skills and attention to detail
- Agility, resilience, and the ability to work under pressure
- Analytical mindset and commitment to continuous process improvement
- Quick thinking and a proactive approach to understanding and resolving problems
- Availability to work in a hybrid model, with in-office attendance in the Morumbi area of São Paulo once a week
Benefits
Comp & perks- Health insurance (Alice)
- Dental insurance (SulAmérica)
- Wellz: 100% free therapy sessions
- Wellhub: access to gyms and fitness studios
- Creditas Endurance: incentive program for high-impact sports
- Pharmacy benefits (Univers)
- Life insurance (Porto Seguro)
- Birthday day off
- Extended parental leave: 6 months for birth parents and 35 days for non-birth parents
- Family Care: maternity and paternity support program
- Childcare allowance
- Allowance for dependents with disabilities
- SESC: access to SESC facilities for you and your dependents
- Meal allowance (VR): flexible benefits card (Creditas Card)
- Payroll-deducted loans (Creditas Benefits)
- Salary advances (Creditas Benefits)
- Insurance discounts (Minuto Seguros)
- Access to exclusive financial education content in the Creditas app
- PPR: profit-sharing program
- Educational and professional development incentives
- Flexible work model
- Free bicycle parking at the office
- Partnered office parking, subject to internal availability