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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing collections portfolios and customer journey management, utilizing strong communication skills in Portuguese to enhance customer experience. Proficient in handling high volumes of processes with a focus on analytical problem-solving and continuous process improvement.
Highest-signal resume keywords
Collections ManagementCustomer Journey ManagementHigh Volume Process HandlingExcellent Communication Skills in PortugueseAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsCustomer Journey ManagementProcess ImprovementProblem SolvingAttention to Detail
Soft Skills
EmpathyAgilityResilienceOrganizational SkillsProactive Approach
Tools & Technologies
Automatic DialersEmailChatWhatsApp
Certifications & Qualifications
High School Diploma
Industry Keywords
Collections PortfolioCustomer OutreachDelinquency SolutionsHybrid Work Model
About the role
Key responsibilities & impact- Manage a first-stage collections portfolio, conducting direct collections outreach to Creditas Auto customers
- Collect outstanding payments from customers in the portfolio, seeking to understand the reasons for late payments in order to propose effective solutions to delinquency
- Communicate with customers in a personalized, empathetic, consultative, informative, and comprehensive manner, striving to provide the best possible experience throughout the collections process
- Provide support and answer questions about the product and process via email, telephone (dialer), chat, and WhatsApp
Requirements
What you’ll need- High school diploma
- Proven professional experience in Collections and customer journey management
- Proven professional experience handling high volumes of processes and demands
- Knowledge of multiple channels, including automatic dialers, email, and chat
- Excellent written and verbal communication skills in Portuguese
- Strong organizational skills and attention to detail
- Agility, resilience, and the ability to work under pressure
- Analytical mindset and a commitment to continuous process improvement
- Quick thinking and a proactive approach to understanding and solving problems
- Availability to work in a hybrid model, with attendance at the office in the Morumbi area of São Paulo once a week
Benefits
Comp & perks- Health insurance (Alice)
- Dental insurance (SulAmérica)
- Wellz: 100% free therapy sessions
- Wellhub: access to gyms and fitness studios
- Creditas Endurance: incentive program for high-impact sports
- Pharmacy benefits (Univers)
- Life insurance (Porto Seguro)
- Birthday day off
- Extended parental leave: 6 months for birth parents and 35 days for non-birth parents
- Family Care: maternity and paternity support program
- Childcare allowance
- Support for dependents with disabilities
- SESC: access to facilities for you and your dependents
- Meal allowance: flexible benefits card (Creditas Card)
- Payroll-deducted loans (Creditas Benefícios)
- Salary advance (Creditas Benefícios)
- Insurance discounts (Minuto Seguros)
- Access to exclusive financial education content in the Creditas app
- PPR: profit-sharing program
- Education and professional development incentives
- Flexible work model
- Free bicycle parking at the office
- Partner parking at the office, subject to internal availability