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Customer Operations Executive
Creditspring. Deliver exceptional customer support across phone, email, and live chat.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer support capabilities across multiple channels, with a strong focus on customer retention and satisfaction. Proficient in utilizing customer support platforms to enhance service delivery and operational efficiency.
Highest-signal resume keywords
Customer Support ExperienceProblem-Solving AbilitiesAttention To DetailOrganisational SkillsExperience With Customer Support Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCustomer OperationsSupport Role ExperienceTechnical SkillsCustomer Retention Strategies
Soft Skills
Excellent Communication SkillsConfidence In Customer InteractionsCollaborative ApproachFlexibilityAdaptability
Tools & Technologies
ZendeskDixaIntercom
Industry Keywords
FintechEcommerceFinancial ServicesDirect-To-ConsumerUK Market
About the role
Key responsibilities & impact- Deliver exceptional customer support across phone, email, and live chat.
- Respond to customer enquiries and issues, resolving them efficiently while providing a best-in-class customer experience.
- Update and manage customer accounts, ensuring customer information is accurate and maintained to a high standard.
- Identify opportunities to improve customer retention by providing reassurance, guidance, and relevant information throughout the customer journey.
- Maintain and improve customer support resources, including FAQs, knowledge base articles, and self-service tools, while supporting automation initiatives where appropriate.
- Monitor customer feedback, identify recurring trends or issues, and share insights with the wider team to help improve products, processes, and customer experience.
- Help with general operational tasks across the team to ensure the business runs smoothly.
Requirements
What you’ll need- Previous experience in a customer service, customer operations, or support role.
- Experience within fintech, ecommerce, financial services, or a direct-to-consumer supporting UK members.
- Excellent written and verbal communication skills.
- Confidence speaking with customers over the phone and building rapport quickly.
- Strong problem-solving abilities and a solutions-focused mindset.
- High attention to detail and commitment to accuracy.
- Strong organisational skills and the ability to prioritise effectively in a fast-paced environment.
- Good technical skills and experience using customer support platforms such as Zendesk, Dixa, Intercom, or similar tools.
- An understanding of how exceptional customer service contributes to customer retention and loyalty.
- A collaborative approach and willingness to support teammates when needed.
- Flexibility and adaptability in a growing business environment.
- Fluency in English.
Benefits
Comp & perks- Private Health Insurance
- INR 30,000 annual training budget
- INR 30,000 annual Juno Wellbeing allowance
- 30 days paid leave, increasing 1 day per year up to a maximum 35 days paid leave
- Hybrid working
- Company Apple Macbook
- Regular social & team events