Technical Support Administrator

Creekstone Farms Premium Beef

. Provide front-line support to end users, with emphasis on resolving help desk tickets promptly .

Posted 11/5/2026full-timeArkansas City • Kansas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in hardware and software troubleshooting, network administration, and user support, while maintaining a strong customer service orientation and effective communication skills. Proficient in managing IT equipment and applying security practices to ensure operational efficiency.

Highest-signal resume keywords

Hardware TroubleshootingNetwork AdministrationWindows Server ProficiencyCompTIA A+ CertificationCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software TroubleshootingNetwork ConfigurationActive Directory ManagementRemote Desktop ServicesVirtualizationLayer 3 SwitchingVLAN ManagementPatchingTechnical DocumentationInventory Management

Soft Skills

Clear CommunicationAnalytical Problem-SolvingDetail-OrientedSelf-MotivatedCollaborative Teamwork

Tools & Technologies

Microsoft 365FirewallsRoutersSwitchesHand ScannersLabel PrintersTerminals

Certifications & Qualifications

CompTIA A+CompTIA Network+CCNAMicrosoft Certifications

Industry Keywords

Help Desk SupportIT Equipment ManagementSecurity PracticesUser Account ManagementOn-Call IT Support

Tech Stack

Tools & technologies

FirewallsSwitching

About the role

Key responsibilities & impact

Provide front-line support to end users, with emphasis on resolving help desk tickets promptly
Install, configure, and maintain computers, peripherals, software, and network equipment
Perform software and hardware upgrades, patches, reconfigurations, and improvements
Troubleshoot applications, systems, and network issues, including firewalls, routers, switches, and VLANs
Set up and remove user accounts, access, and equipment for new hires, transfers, and departures
Maintain an accurate inventory of IT equipment, software, and licenses
Apply security practices, including patching and multi-factor authentication, and report phishing and suspicious activity
Support production floor devices such as hand scanners, label printers, and terminals as needed
Research hardware and software products and prepare purchase requests for IT Manager approval
Document and maintain policies, procedures, and training materials for system administration and appropriate use
Escalate security incidents, major outages, and all purchases to the IT Manager for decision
Develop and promote positive working relationships with employees, peers, leaders, and all others
Perform all other duties as assigned

Requirements

What you’ll need

Hands-on hardware and software troubleshooting and documentation experience
College degree in computer science or a related field preferred; 3 years of equivalent work experience may substitute
Working knowledge of local and wide area network administration, including firewalls, routers, Layer 3 switching, and VLANs
Proficiency with Windows, Windows Server, Microsoft 365, Active Directory, Remote Desktop Services, and Virtualization
Strong customer service orientation, with the ability to explain technical solutions in user-friendly language
Proven analytical and problem-solving abilities, including researching hardware and software issues and products
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Clear communication skills – verbally and in written form – presenting ideas, concerns, and questions in a well thought out, positive, and professional manner
Highly self-motivated and detail-oriented; prioritizes and executes tasks under pressure and works well on a collaborative team
Able to sit, stand, and walk for extended periods; frequently talk, hear, reach, grasp, push, pull, type, and climb stairs; occasionally climb, stoop, crouch, kneel, and crawl; and lift and carry up to 20 pounds
Availability to work a 40+ hour week and to take part in the IT on-call rotation with other IT staff
On-site position at the Arkansas City, KS facility
CompTIA A+, CompTIA Network+, CCNA, or Microsoft certifications preferred