Cresta

Artificial Intelligence

• Identify automation and augmentation opportunities across the customer's contact center and wider customer experience operation
• Prioritize initiatives by expected ROI and build business cases
• Build and maintain the customer's enterprise AI roadmap
• Align CX, Operations, Product, Sales, and IT stakeholders on priorities, sequencing, and success criteria
• Use conversation data to surface customer friction and emerging trends
• Identify operational inefficiencies and recommended improvements
• Share Voice of Customer insights with customer leadership and Cresta product teams
• Measure and report business impact using metrics such as containment, handle time, conversion, CSAT, and cost to serve
• Stay current on Cresta features and bring relevant capabilities to customers
• Pilot emerging AI capabilities, define success criteria, and decide whether to scale them
• Optimize live AI Agents by analyzing performance, reviewing conversations, and recommending prompt, workflow, and configuration changes
• Coordinate deployments with FDEs, FDPMs, and customer teams
• Measure realized value after launch against the original business case

Explore AI Strategist at Cresta. Review requirements and application details.