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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Conversational AI and CCaaS platforms, with a strong ability to translate customer needs into technical solutions that drive ROI. Proven experience in managing enterprise sales cycles and delivering impactful product demonstrations.
Highest-signal resume keywords
Conversational AI ExpertiseCCaaS PlatformsSalesforce.com ProficiencyTechnical Pre-Sales ExperienceEnterprise SaaS Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Solution TranslationROI Workshop FacilitationProof-of-Concept ManagementFinancial Business Case DevelopmentProduct Demonstration
Soft Skills
Problem-SolvingCross-Functional CollaborationResourcefulnessFast LearningSimplifying Complexity
Tools & Technologies
Salesforce.comContact Center InfrastructureEnterprise SaaS
Industry Keywords
Customer Experience OperationsContact Center ModernizationHigh-Growth Startup EnvironmentTechnical Validation ActivitiesCresta Operating Principles
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Qualify new sales opportunities by understanding customer requirements and converting them to Cresta technical requirements
- Partner with Enterprise Account Executives to discover prospects' situations and challenges
- Lead discovery calls with prospective customers and internal cross-functional teams
- Build and deliver product demos demonstrating Cresta's value
- Provide prospects with insights on improving contact center and customer experience operations
- Drive adoption during proof-of-value exercises by training managers and users
- Translate prospect use cases into technical solutions and demonstrate the path to ROI
- Run ROI workshops and develop financial business case proposals
- Manage technical validation activities, including proof-of-concept exercises and pilots
- Liaise between sales, customers, and Cresta's technical teams
- Provide field feedback to product management
Requirements
What you’ll need- 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles
- Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
- Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
- Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
- Fast learner with a passion for new technology and a talent for simplifying complexity for customers
- Must embody Cresta's core Operating Principles
- 2+ years of AI sales engineering experience (bonus)
- Experience in a high-growth startup environment (bonus)
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
- Equity