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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in scheduling management, client communication, and data entry accuracy within EHR systems. Proficient in coordinating high-volume caseloads while ensuring compliance with Medicaid regulations and maintaining continuity of care.
Highest-signal resume keywords
Scheduling ManagementEHR Data EntryClient CommunicationCompliance DocumentationWorkforce Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SchedulingData EntryUtilization TrackingAuthorization MonitoringReport Generation
Soft Skills
Detail-OrientedSelf-StarterAdaptabilityCommunicationProblem-Solving
Tools & Technologies
ZohoGoogle WorkspaceMicrosoft OfficeEHR SystemsCRM Platforms
Industry Keywords
Medicaid ComplianceClient OnboardingTherapist Workload ManagementCancellation PatternsContinuity of Care
About the role
Key responsibilities & impact- Pair RBTs/BTs with clients based on location, availability, language, and clinical fit
- Build and oversee comprehensive weekly/monthly schedules for the entire caseload
- Resolve scheduling disruptions, including cancellations or PTO, with same-day urgency to maintain continuity of care
- Track therapist workloads to prevent burnout while ensuring maximum coverage across service areas
- Monitor authorized hours to ensure full usage within approval windows and Medicaid adherence
- Alert clinical and billing departments of upcoming authorization expirations
- Maintain real-time records within Zoho and other EHR systems for audit-ready documentation
- Act as the central point of contact for therapists regarding caseloads and logistics
- Partner with BCBAs to align scheduling with treatment plans and supervision mandates
- Communicate with client families regarding session updates and confirmations
- Support new-client onboarding from approval to first session
- Generate weekly reports detailing coverage rates, utilization, and staffing gaps
- Identify patterns in cancellations or no-shows for workforce planning
- Complete Zoho data entry on the same business day as changes occur
Requirements
What you’ll need- Capable of juggling a high-volume caseload without losing sight of the details
- Able to navigate sensitive conversations with families and technical discussions with clinical leadership
- A self-starter who thrives in fast-paced environments and prioritizes tasks based on urgency and impact
- Proficient in Google Workspace/Microsoft Office and experienced with EHR or CRM platforms (Zoho experience is a plus)
- A "zero-error" mindset regarding data entry and compliance documentation
Benefits
Comp & perks- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.