Customer Services Representative

CrewBloom

. Respond to client inquiries by email, phone, and chat in a professional, empathetic manner .

Posted 10/27/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client service skills with a focus on communication, problem-solving, and relationship building. Proficient in application support and service delivery, with experience in background screening processes.

Highest-signal resume keywords

Client Services ExperienceStrong Verbal And Written Communication SkillsSalesforce ExperienceBackground Screening ExperienceG-Suite And Microsoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Relationship ManagementBackground Screening ProcessesTyping Speed Of 45 WPMInternet Research SkillsOrder Processing

Soft Skills

EmpathySolution-Focused AttitudeTeam CollaborationIndependenceAdaptability

Tools & Technologies

SalesforceG-SuiteMicrosoft Office

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Client ServicesCall Center EnvironmentService DeliveryContinuous Improvement

About the role

Key responsibilities & impact

Respond to client inquiries by email, phone, and chat in a professional, empathetic manner
Meet team goals for response and resolution times on client cases
Educate clients on searches, required forms, and the adverse action process
Help clients create new user accounts and process orders
Train clients on how to use the background screening application
Train new clients on the billing process
Assist other departments in getting information and forms from clients needed to perform searches
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
1-2 years of experience in a Client Services department in a call center environment (preferred)
Strong verbal and written communication skills, with the ability to adjust communication style to the audience
Positive, solution-focused attitude
Interest in application support, service delivery, and continuous improvement
Ability to work independently and as part of a team
Regular and punctual attendance
Working knowledge of G-Suite and Microsoft Office (preferred)
Salesforce experience (preferred)
Background screening experience (preferred)
Proven ability to build, nurture, and retain client relationships (preferred)
Ability to sit at a desk and work on a computer for prolonged periods
Ability to navigate multiple windows/browsers, perform extensive internet research, and type 45 WPM (preferred)

Benefits

Comp & perks

Remote role
No nights or weekends
Ongoing training
Career growth opportunities