Intake Specialist, Spanish Bilingual

CrewBloom

. Receive and log referrals from phone, fax, email and portals on the same day they arrive .

Posted 11/10/2026full-timeRemote • Colombia, Costa Rica, PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in English and Spanish, with strong organizational skills to manage multiple healthcare intake cases. Proficient in prior authorizations, eligibility verification, and maintaining accurate tracking records while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Fluency In English And SpanishPrior AuthorizationsEligibility VerificationHealthcare Intake ExperienceMicrosoft Office Or Google Workspace Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prior AuthorizationsEligibility VerificationInsurance CoordinationIntake Documentation CollectionCase TrackingEHR SoftwareCRM SoftwareDiagnostic EvaluationsConsent FormsMedicaid Managed Care Knowledge

Soft Skills

Strong OrganizationClear CommunicationAbility To Handle Multiple CasesWarm Interpersonal Skills

Tools & Technologies

Microsoft OfficeGoogle WorkspaceIntake SoftwarePayer Authorization Portals

Industry Keywords

Healthcare IntakePatient AccessBehavioral HealthPediatric HealthcareHIPAA Compliance

About the role

Key responsibilities & impact

Receive and log referrals from phone, fax, email and portals on the same day they arrive
Check insurance eligibility, benefits and ABA authorization requirements
Contact families within 24–48 hours of a referral to explain the intake process in English or Spanish
Collect intake documents such as diagnostic evaluations, prescriptions and consent forms
Help prepare and submit prior authorizations to Medicaid, managed care and commercial payers, and follow up on them
Work with BCBAs and LBAs to obtain clinical documents and flag cases that may need a Single Case Agreement
Track authorization expiration dates and start re-authorizations 30+ days before expiration
Keep tracking-system records accurate, audit caseload and report on case status
Work with billing, clinical and scheduling teams to move families smoothly into services
Follow HIPAA and confidentiality rules
Serve as the main contact for Spanish-speaking and English-speaking families, referring providers and internal teams
Report to the Lead Intake Specialist

Requirements

What you’ll need

Fluency in English and Spanish, spoken and written
A high school diploma or equivalent
1–2 years of experience in healthcare intake, patient access, insurance coordination or admin support
Working knowledge of prior authorizations, eligibility verification, EOBs and Medicaid managed care
Strong organization and ability to handle multiple cases accurately
Warm, clear communication with families new to the healthcare system
Proficiency in Microsoft Office or Google Workspace
Comfort learning new systems quickly
Experience in ABA, behavioral health or pediatric healthcare is nice to have
Familiarity with NYS Medicaid managed care plans and payer authorization portals is nice to have
Experience with EHR, CRM or intake software is nice to have
Mandarin as a third language is nice to have

Benefits

Comp & perks

Fun, inclusive, innovative culture that values unique contributions and supports professional growth
Daily opportunities to learn, innovate, and excel
Career growth opportunities and resources
Work from home or any location of your choice
Work-life balance without stressful commutes