Crimson Tide Productions

Representative

• Build strong relationships with key customer contacts and understand their business needs
• Work with the Delivery team to drive product adoption and reduce churn
• Identify opportunities for upsells and additional professional services
• Share customer feedback, feature requests, and product insights with the wider business
• Advise customers on product features that best fit their needs
• Develop in-depth knowledge of mpro5 through training and hands-on experience
• Investigate and triage reported incidents, documenting steps clearly and accurately
• Coordinate with multiple departments to resolve incidents efficiently
• Handle customer support queries via Zendesk, email, phone, and the customer portal
• Troubleshoot and monitor issues, ensuring proper resolution and documentation
• Prioritise requests and incidents based on urgency and customer impact
• Keep relevant team members informed about ongoing support issues
• Provide detailed investigation steps before escalating incidents to other teams

Explore Customer Excellence Representative at Crimson Tide Productions. Review requirements and application details.