Critical Manufacturing

Platform Engineer

• Support the deployment and operation of mission-critical MES installations in high-tech manufacturing environments
• Execute remote installations of MES environments and applications
• Validate pre-conditions, dependencies, and compatibility before deployment
• Ensure smooth, structured, and auditable installation flows
• Control and grant access according to governance policies
• Enforce environmental limits, quotas, and expiration rules
• Ensure secure and compliant access workflows across teams and customers
• Monitor CPU, memory, storage, and cluster health
• Identify scaling needs and perform capacity adjustments
• Guarantee stable, performant, and cost-efficient MES environments
• Execute deployments in DMZ or restricted network zones
• Validate firewall, routing, reverse proxy, and TLS configurations
• Ensure ongoing availability, compliance, and secure connectivity
• Investigate issues using logs, containers, pods, events, and system traces
• Collaborate with engineering, SRE, and infrastructure teams
• Resolve installation and post-installation issues using root-cause analysis
• Advise partners and customers on infrastructure, virtualization, container platforms, and network setup best practices
• Clarify responsibilities between internal teams, integrators, and customers
• Document lessons learned and corrective/preventive actions
• Contribute to knowledge bases, troubleshooting playbooks, and best practices
• Help improve automation, observability, and deployment tooling

Platform Support Engineer

Support Engineer

• Provide primary application support by handling support requests
• Continuously improve support procedures, tools, and runtime environment
• Interact with internal Product teams to troubleshoot and resolve complex problems
• Log and track issues while keeping customers informed of progress

Platform Support Engineer

MES Support Engineer