General Manager

Crocs, Inc.

. Deliver outstanding consumer experiences using the C.H.A.R.M.

Posted 9/24/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $40 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in retail operations, driving sales and customer service metrics while fostering a high-performing team culture. Proficient in inventory control, compliance initiatives, and delivering exceptional consumer experiences.

Highest-signal resume keywords

Retail ManagementTeam LeadershipSales PerformanceCustomer Service ExcellenceInventory Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail OperationsPOS ManagementStockroom OrganizationPricing ExecutionMarkdown ExecutionLoyalty Program GrowthMerchandise MovementInventory ControlCompliance InitiativesAbility to Lift 30 Pounds

Soft Skills

Exceptional Communication SkillsTeam EmpowermentPositive Team CultureFeedback SharingProblem Solving

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

C.H.A.R.M. Service ModelRetail ExperienceStore Manager ExperienceAsset Protection ProceduresShortage Prevention

About the role

Key responsibilities & impact

Deliver outstanding consumer experiences using the C.H.A.R.M. service model
Champion a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs, Inc. core values
Drive recruitment and staffing efforts, anticipate seasonal needs, and foster a high-performing, retention-focused team culture
Lead the team in achieving sales, customer service, and product engagement metrics
Own and lead daily retail operations, including POS management, stockroom organization and replenishment, pricing and markdown execution, loyalty program growth, cleanliness, and recovery standards
Coordinate, delegate, and prioritize tasks to maintain smooth store operations
Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives
Adhere to Crocs policies, Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Requirements

What you’ll need

Must be 18 years or older
4+ years of retail experience
Prior Store Manager experience preferred
Flexibility to work nights, weekends, holidays, and extended hours
Regular attendance and punctuality
Proven track record inspiring and empowering teams while driving performance and achieving results
Exceptional written and verbal communication skills
Valid driver’s license and acceptable driving record may be required if driving is an essential job function
Ability to move merchandise with appropriate equipment
Ability to place and arrange items on shelves and racks
Ability to climb and descend ladders while carrying merchandise
Ability to lift 30 pounds or more with assistance
Ability to stand, walk, kneel, or balance for extended periods
Ability to be on feet for a minimum of 8 hours per shift
Ability to read and comprehend instructions, reports, and computer/register screen information
Ability to input information into a computer

Benefits

Comp & perks

This position is eligible to participate in a company incentive program.
Medical, dental, and vision coverage
Life and AD&D coverage
Short- and long-term disability coverage
Paid time off
Employee assistance
401k program that includes company match
Additional voluntary benefits
Flexible schedule / blend of in-person and virtual collaboration