Crocs, Inc.

Sales

• Deliver outstanding consumer experiences using the C.H.A.R.M. service model
• Champion a positive team culture by sharing ideas, feedback, and concerns
• Assist across store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations
• Work with Store Management to achieve and exceed personal performance objectives through effective selling strategies
• Serve as a brand ambassador by learning about product collaborations, launches, and brand initiatives and sharing this knowledge with consumers
• Support a seamless shopping experience and help the team achieve store goals

Sales Associate

• Deliver outstanding consumer service using the C.H.A.R.M. service model
• Create an enjoyable team environment that encourages sharing suggestions, ideas, and concerns
• Assist across consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations, including POS management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
• Collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Follow Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Store Sales Associate, Part Time

Operations

• Support operational execution for Canadian wholesale key accounts
• Serve as the primary operational contact for assigned key accounts
• Build and maintain relationships with account operations teams
• Facilitate Monthly Business Reviews and Quarterly Business Reviews
• Align with sales and account management on joint business plans
• Oversee the end-to-end lifecycle of customer orders from entry through delivery
• Monitor allocations, inventory, and shipping performance
• Collaborate cross-functionally to resolve escalations
• Prepare and present operational scorecards and KPIs
• Analyze trends and root causes and provide actionable recommendations
• Identify and champion workflow, process, and customer-satisfaction improvements
• Pilot tools, dashboards, and automation initiatives
• Optimize shipping lanes and resolve exceptions
• Document best practices and establish standardized playbooks
• Minimize chargebacks, cancellations, and lost sales
• Partner with sales and operations to identify mutual-value opportunities
• Work with Sales, Planning, Logistics, Finance, and IT
• Represent account priorities in internal discussions
• Contribute to enterprise customer-operations initiatives

Senior Key Account Operations Specialist

• Deliver outstanding service to consumers using the C.H.A.R.M. service model
• Contribute to an enjoyable team environment by sharing suggestions, ideas and concerns
• Learn and assist in consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations, including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Follow Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

• Provide excellent customer service using the C.H.A.R.M. service model
• Foster a positive team environment that encourages the sharing of suggestions, ideas, and concerns
• Learn about and support all store departments, including customer service, product knowledge, merchandising, visual presentation, and stockroom management
• Support daily retail operations, including POS system operation, inventory replenishment, pricing and markdowns, loyalty program promotion, and store cleanliness and recovery standards
• Lead by example and collaborate with store management to improve individual performance metrics through sales-focused techniques
• Follow Crocs policies and procedures for asset protection, shortage prevention, and inventory control

Manager

• Deliver outstanding consumer experiences using the C.H.A.R.M. service model
• Champion a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs values
• Drive recruitment and staffing efforts, including anticipating seasonal needs
• Lead the team in achieving sales, customer service, and product engagement metrics
• Own daily retail operations, including POS management, stockroom organization and replenishment, pricing and markdown execution, loyalty program growth, cleanliness, and recovery standards
• Coordinate, delegate, and prioritize tasks to maintain smooth store operations
• Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives
• Share product and brand knowledge with consumers
• Adhere to Asset Protection, shortage prevention, inventory control, and compliance policies

Store Manager

• Deliver outstanding consumer experiences using the C.H.A.R.M. service model
• Champion a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs values
• Drive recruitment and staffing efforts, including anticipating seasonal staffing needs
• Lead the team in achieving sales, customer service, and product engagement metrics
• Own daily retail operations, including POS management, stockroom organization and replenishment, pricing and markdown execution, loyalty program growth, cleanliness, and recovery standards
• Coordinate, delegate, and prioritize tasks to maintain smooth store operations
• Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives
• Share product and brand knowledge with consumers
• Adhere to Asset Protection, shortage prevention, inventory control, and compliance policies

• Deliver outstanding consumer experiences using the C.H.A.R.M. service model
• Champion a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs, Inc. core values
• Drive recruitment and staffing efforts, anticipate seasonal needs, and foster a high-performing, retention-focused team culture
• Lead the team in achieving sales, customer service, and product engagement metrics
• Own and lead daily retail operations, including POS management, stockroom organization and replenishment, pricing and markdown execution, loyalty program growth, cleanliness, and recovery standards
• Coordinate, delegate, and prioritize tasks to maintain smooth store operations
• Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives
• Adhere to Crocs policies, Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

General Manager

• Deliver outstanding consumer experiences using the C.H.A.R.M. service model
• Champion a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs, Inc. core values
• Drive recruitment and staffing efforts, including anticipating seasonal needs
• Lead the team in achieving sales, customer service, and product engagement metrics
• Own daily retail operations, including POS management, stock replenishment, pricing and markdown execution, loyalty program growth, cleanliness, and recovery standards
• Coordinate, delegate, and prioritize tasks to maintain smooth store operations
• Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives
• Ensure compliance with Asset Protection, shortage prevention, inventory control, and other company policies

• Deliver outstanding consumer service using the C.H.A.R.M. service model
• Create an enjoyable team environment by sharing suggestions, ideas and concerns
• Assist across consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations, including POS management, stock replenishment, pricing and markdown processes, loyalty-program promotion, cleanliness and recovery standards
• Collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Follow Asset Protection policies and procedures, including shortage prevention, inventory control and compliance

Sales Associate, Part Time

• Deliver outstanding consumer service using the C.H.A.R.M. service model
• Create an enjoyable team environment that encourages suggestions, ideas, and concerns
• Assist across consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations, including POS management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Follow Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

• Deliver outstanding consumer service using the C.H.A.R.M. service model
• Create an enjoyable team environment that encourages sharing suggestions, ideas and concerns
• Assist across consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations including POS management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness and recovery standards
• Collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Follow Asset Protection policies and procedures, including shortage prevention, inventory control and compliance procedures

• Deliver outstanding service to consumers using the C.H.A.R.M. service model
• Contribute to an enjoyable team environment that fosters sharing of suggestions, ideas and concerns
• Assist across store departments, including consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations, including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

• Deliver outstanding service to consumers using the C.H.A.R.M. service model
• Create an enjoyable team environment that fosters sharing of suggestions, ideas and concerns
• Assist across consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations, including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
• Collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Follow Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

• Deliver outstanding service to consumers using the C.H.A.R.M. service model
• Contribute to an enjoyable team environment that fosters sharing of suggestions, ideas and concerns
• Learn and assist in consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations, including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Sales Associate

Store Sales Associate, Part Time

Senior Key Account Operations Specialist

Sales Associate

Sales Associate

Store Manager

Store Manager

General Manager

Store Manager

Sales Associate, Part Time

Store Sales Associate, Part Time

Sales Associate, Part Time

Store Sales Associate, Part Time

Sales Associate, Part Time

Senior Sales Associate