Senior Key Account Operations Specialist

Crocs, Inc.

. Support operational execution for Canadian wholesale key accounts .

Posted 10/1/2026full-timeRemote • Colorado • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer operations and account management, with a strong focus on optimizing processes, enhancing customer satisfaction, and leveraging data analysis for performance improvement. Proficient in managing relationships with key accounts and collaborating cross-functionally to drive operational excellence.

Highest-signal resume keywords

Customer Operations ManagementBilingual English/French CommunicationSAP ProficiencyAdvanced Excel SkillsFacilitation of Business Reviews

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OperationsSupply Chain ManagementData AnalysisPerformance InsightsProcess ImprovementOrder ManagementKPI ReportingInventory MonitoringShipping OptimizationWorkflow Documentation

Soft Skills

Relationship BuildingCommunication SkillsInfluencing SkillsAdaptabilityContinuous Improvement Mindset

Tools & Technologies

SAPSalesforceReporting ToolsDashboardsData Visualization

Industry Keywords

Wholesale IndustryRetail IndustryKey AccountsOperational ExecutionCross-Functional Collaboration

About the role

Key responsibilities & impact

Support operational execution for Canadian wholesale key accounts
Serve as the primary operational contact for assigned key accounts
Build and maintain relationships with account operations teams
Facilitate Monthly Business Reviews and Quarterly Business Reviews
Align with sales and account management on joint business plans
Oversee the end-to-end lifecycle of customer orders from entry through delivery
Monitor allocations, inventory, and shipping performance
Collaborate cross-functionally to resolve escalations
Prepare and present operational scorecards and KPIs
Analyze trends and root causes and provide actionable recommendations
Identify and champion workflow, process, and customer-satisfaction improvements
Pilot tools, dashboards, and automation initiatives
Optimize shipping lanes and resolve exceptions
Document best practices and establish standardized playbooks
Minimize chargebacks, cancellations, and lost sales
Partner with sales and operations to identify mutual-value opportunities
Work with Sales, Planning, Logistics, Finance, and IT
Represent account priorities in internal discussions
Contribute to enterprise customer-operations initiatives

Requirements

What you’ll need

3–5 years of experience in customer operations, account services, or supply chain management (wholesale/retail industry preferred)
Bilingual English/French communication skills (preferred)
Proven ability to manage customer-facing operational relationships with large or strategic accounts
Strong facilitation skills, with experience leading structured business reviews and delivering performance insights
Proficiency with SAP, Salesforce, and reporting tools
Advanced Excel and comfort with dashboards/data visualization
Excellent communication, influencing, and relationship-building skills
Continuous improvement mindset
Ability to adapt and thrive in pilot/innovation environments