Senior Sales Associate

Crocs, Inc.

. Deliver outstanding service to consumers using the C.H.A.R.M.

Posted 9/24/2026full-timeKuala Lumpur • MalaysiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong consumer service skills using the C.H.A.R.M. service model while effectively managing retail operations, including POS system management and inventory control. Exhibits flexibility and teamwork in a fast-paced retail environment, contributing to sales-driven performance and adherence to compliance standards.

Highest-signal resume keywords

Consumer ServicePoint Of Sale System ManagementInventory ControlRetail OperationsSales-Driven Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail OperationsInventory ControlPoint Of Sale System ManagementBasic Computer ProficiencyProduct Knowledge

Soft Skills

Team CollaborationCommunicationFlexibility

Tools & Technologies

Microsoft WordMicrosoft ExcelEmail

Industry Keywords

C.H.A.R.M. Service ModelAsset ProtectionLoyalty Program PromotionStock ReplenishmentCompliance Procedures

About the role

Key responsibilities & impact

Deliver outstanding service to consumers using the C.H.A.R.M. service model
Contribute to an enjoyable team environment that fosters sharing of suggestions, ideas and concerns
Learn and assist in consumer service, product knowledge and placement, visual presentation, and stock room management
Support daily retail operations, including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
Adhere to Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Requirements

What you’ll need

Must be 16 years or older
Possess at least O Level or above
Minimum 3 years of working experience, preferably in retail
Fluent in English; proficiency of other language(s) will be an advantage
Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays
Basic computer proficiency in Microsoft Word, Excel and Email
Able to operate retail Point of Sale system
Desire to succeed in a high growth, fast-paced retail environment