Store Manager

Crocs, Inc.

. Lead a team of store associates and leaders to create an exceptional consumer experience .

Posted 9/22/2026full-timePuchong • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills in a retail environment, with a focus on driving sales, enhancing customer service, and maintaining operational standards. Proficient in retail operations, including POS management, inventory control, and compliance procedures.

Highest-signal resume keywords

Retail ManagementCustomer Service ExcellenceLeadership AbilitiesPoint Of Sale System OperationAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retail OperationsInventory ControlSales StrategyVisual PresentationStock ReplenishmentAnalytical ReportingOperational StandardsProduct KnowledgeMarkdown ProcessesAsset Protection

Soft Skills

Communication SkillsTeam DevelopmentFlexibilityInclusivityDelegation

Tools & Technologies

Microsoft WordMicrosoft PowerPointMicrosoft ExcelEmailRetail POS System

Certifications & Qualifications

STPMA LevelDiplomaAdvanced Diploma

Industry Keywords

Retail ExperienceConsumer ExperienceOperational StandardsLoyalty ProgramsStock Room Management

About the role

Key responsibilities & impact

Lead a team of store associates and leaders to create an exceptional consumer experience
Drive sales and provide excellent customer service
Lead visual presentation, product flow, replenishment, and operational standards
Use analytical thinking and company reporting to identify store opportunities
Coordinate, delegate, prioritize, and follow up on daily activities and store deadlines
Foster a welcoming, inclusive environment and develop store talent
Support consumer service, product knowledge, visual presentation, and stock room management
Support daily retail operations, including POS management, stock replenishment, pricing and markdown processes, loyalty programs, cleanliness, and recovery standards
Adhere to asset protection, shortage prevention, inventory control, and compliance procedures

Requirements

What you’ll need

At least STPM / A Level / Diploma / Advanced Diploma or above preferred
Minimum 5 years of total retail experience
Previous Store Manager experience preferred
Demonstrated leadership abilities
Professional working proficiency in English; proficiency in other languages is an advantage
Proven written and verbal communication skills
Flexibility to work rotational shifts, including nights, Saturdays, Sundays, and public holidays
Intermediate proficiency in Microsoft Word, PowerPoint, Excel, and email
Ability to operate a retail Point of Sale system
Desire to succeed in a high-growth, fast-paced retail environment

Benefits

Comp & perks

Opportunity to grow and collaborate with industry leading teammates and partners
Flexible schedule framework with in-person and virtual collaboration
Equal opportunity and inclusive work environment