Store Manager

Crocs, Inc.

. Deliver outstanding consumer experiences using the C.H.A.R.M.

Posted 9/23/2026full-timeCommerce • United StatesMid-LevelSenior💰 $28 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in retail operations management, team leadership, and customer engagement while driving sales and maintaining compliance with operational standards. Proficient in utilizing the C.H.A.R.M. service model to enhance consumer experiences and foster a positive team culture.

Highest-signal resume keywords

Retail Operations ManagementTeam LeadershipSales Performance AchievementCustomer Service ExcellenceInventory Control Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retail ExperiencePOS ManagementStockroom OrganizationPricing ExecutionMarkdown ExecutionLoyalty Program GrowthMerchandise MovementInventory ControlClimbing LaddersLifting 30 Pounds

Soft Skills

Exceptional Communication SkillsTeam EmpowermentFeedback SharingPositive Team Culture

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

C.H.A.R.M. Service ModelConsumer ExperienceBrand AmbassadorAsset ProtectionShortage Prevention

About the role

Key responsibilities & impact

Deliver outstanding consumer experiences using the C.H.A.R.M. service model
Champion a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs’ core values
Drive recruitment and staffing efforts, including anticipating seasonal needs
Lead the team in achieving sales, customer service, and product engagement metrics
Own daily retail operations, including POS management, stockroom organization and replenishment, pricing and markdown execution, loyalty program growth, cleanliness, and recovery standards
Coordinate, delegate, and prioritize tasks to maintain smooth store operations
Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives
Share product and brand knowledge with consumers
Follow Asset Protection, shortage prevention, inventory control, and compliance policies

Requirements

What you’ll need

Must be 18 years or older
4+ years of retail experience; prior Store Manager experience preferred
Flexibility to work nights, weekends, holidays, and extended hours
Regular attendance and punctuality
Proven track record inspiring and empowering teams while driving performance and achieving results
Exceptional written and verbal communication skills
Valid driver’s license and acceptable driving record may be required if driving is an essential job function
Ability to move merchandise with appropriate equipment
Ability to place and arrange items on shelves and racks
Ability to climb and descend ladders while carrying merchandise
Ability to lift 30 pounds or more with assistance
Ability to stand, walk, kneel, or balance for extended periods
Ability to remain on feet for at least 8 hours per shift
Ability to read and comprehend instructions, reports, and computer/register screens
Ability to input information into a computer