Store Manager

Crocs, Inc.

. Lead a dedicated team of store associates and leaders to create an exceptional consumer experience .

Posted 9/21/2026full-timeShah Alam • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills in a retail environment, with a focus on delivering exceptional consumer experiences and achieving sales performance metrics. Proficient in operational standards, inventory control, and effective communication in both English and additional languages.

Highest-signal resume keywords

Retail ManagementTeam LeadershipConsumer Service ExcellencePoint Of Sale System OperationAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail OperationsSales Performance MetricsInventory ControlVisual PresentationStock ReplenishmentMicrosoft WordMicrosoft PowerPointMicrosoft ExcelEmail ProficiencyC.H.A.R.M Service Model

Soft Skills

Communication SkillsTeam CollaborationProblem SolvingFlexibilityEmpowerment

Tools & Technologies

Point Of Sale System

Industry Keywords

Retail ExperienceAsset ProtectionOperational StandardsConsumer ExperienceLoyalty Programs

About the role

Key responsibilities & impact

Lead a dedicated team of store associates and leaders to create an exceptional consumer experience
Deliver outstanding service using the C.H.A.R.M service model
Lead the store team in surpassing sales, consumer service and charms performance metrics
Use analytical thinking and company reporting to identify store opportunities and empower strategic decisions
Lead visual presentation, product flow, replenishment and operational standards
Build a welcoming, inclusive environment that promotes internal growth and develops an external talent network
Coordinate, delegate and prioritize work while meeting store deadlines and following up on daily activities
Foster a team environment for sharing suggestions, ideas and concerns while upholding Crocs, Inc. values
Assist across consumer service, product knowledge, visual presentation and stock room management
Support daily retail operations, including POS management, stock replenishment, pricing and markdown processes, loyalty programs, cleanliness and recovery standards
Follow Asset Protection policies and procedures, including shortage prevention, inventory control and compliance

Requirements

What you’ll need

Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred
Minimum 5 years of total retail experience; preferably with previous Store Manager experience
Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
Professional working proficiency in English; proficiency of other language(s) will be an advantage
Proven written and verbal communication skills
Flexible to work rotational shifts, including nights, Saturdays, Sundays and Public Holidays
Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email
Able to operate a retail Point of Sale system
Desire to succeed in a high-growth, fast-paced retail environment

Benefits

Comp & perks

Opportunity to grow and collaborate with industry-leading teammates and partners
Flexible schedule/persona framework described by the employer
Equal opportunity and commitment to a diverse and inclusive work environment