Store Manager

Crocs, Inc.

. Lead the store team to create an exceptional consumer experience .

Posted 9/22/2026full-timeKuala Lumpur • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and analytical skills to drive sales and enhance customer service in a retail environment. Proficient in managing store operations, team development, and maintaining compliance with company standards.

Highest-signal resume keywords

Retail ManagementSales Performance MetricsCustomer Service ExcellencePoint Of Sale System OperationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail OperationsInventory ControlAnalytical ThinkingVisual PresentationProduct KnowledgeStock Room ManagementMicrosoft WordMicrosoft PowerPointMicrosoft ExcelEmail Proficiency

Soft Skills

Effective CommunicationTeam EmpowermentFlexibilityInclusivityProblem Solving

Tools & Technologies

Point Of Sale System

Certifications & Qualifications

STPMA LevelDiplomaAdvanced Diploma

Industry Keywords

Consumer ExperienceC.H.A.R.M. Service ModelOperational StandardsAsset ProtectionShortage Prevention

About the role

Key responsibilities & impact

Lead the store team to create an exceptional consumer experience
Drive sales and deliver excellent customer service using the C.H.A.R.M. service model
Lead the team in surpassing sales, consumer service, and charms performance metrics
Use analytical thinking and company reporting to identify store opportunities and empower strategic decisions
Lead visual presentation, product flow, replenishment, and operational standards
Foster a welcoming and inclusive environment that promotes internal growth and develops talent
Coordinate, delegate, prioritize, and meet store deadlines with effective follow-up
Encourage sharing of suggestions, ideas, and concerns while upholding Crocs, Inc. values
Assist with consumer service, product knowledge, visual presentation, and stock room management
Support daily retail operations, including POS management, stock replenishment, pricing and markdown processes, loyalty programs, cleanliness, and recovery standards
Adhere to asset protection policies, shortage prevention, inventory control, and compliance procedures

Requirements

What you’ll need

At least STPM / A Level / Diploma / Advanced Diploma or above preferred
Minimum 5 years of total retail experience; preferably with previous Store Manager experience
Demonstrated leadership abilities and passion for challenging, empowering, and driving team results
Professional working proficiency in English; proficiency in other languages is an advantage
Proven written and verbal communication skills
Flexibility to work rotational shifts, including nights, Saturdays, Sundays, and public holidays
Intermediate proficiency in Microsoft Word, PowerPoint, Excel, and email
Ability to operate a retail Point of Sale system
Desire to succeed in a high-growth, fast-paced retail environment

Benefits

Comp & perks

Opportunity to grow and collaborate with industry-leading teammates and partners
Flexible schedule/persona-based collaboration model
Diverse and inclusive work environment