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Store Manager
Crocs, Inc.. Lead a dedicated team of store associates and leaders to create an exceptional consumer experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management skills in a retail environment, with a focus on delivering exceptional consumer experiences and achieving sales performance metrics. Proficient in operational standards, inventory control, and effective communication in English, with additional language skills as an advantage.
Highest-signal resume keywords
Retail ManagementLeadership AbilitiesPoint Of Sale System OperationAnalytical ThinkingConsumer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail OperationsInventory ControlSales Performance MetricsVisual PresentationStock ReplenishmentMicrosoft WordMicrosoft PowerPointMicrosoft ExcelEmail ProficiencyC.H.A.R.M Service Model
Soft Skills
Written CommunicationVerbal CommunicationTeam EmpowermentFlexibilityInclusivity
Tools & Technologies
Point Of Sale System
Industry Keywords
Retail ExperienceConsumer ExperienceOperational StandardsAsset ProtectionLoyalty Programs
About the role
Key responsibilities & impact- Lead a dedicated team of store associates and leaders to create an exceptional consumer experience
- Deliver outstanding service using the C.H.A.R.M service model
- Lead the store team in surpassing sales, consumer service and charms performance metrics
- Apply analytical thinking and company reporting to identify store opportunities and empower strategic decisions
- Lead visual presentation, product flow, replenishment and operational standards
- Foster a welcoming, inclusive environment that promotes internal growth and builds an external talent network
- Coordinate, delegate and prioritize work while meeting store deadlines and following up on daily activities
- Encourage suggestions, ideas and concerns while upholding Crocs, Inc. values
- Assist across consumer service, product knowledge, visual presentation and stock room management
- Support daily retail operations, including POS management, stock replenishment, pricing and markdowns, loyalty programs, cleanliness and recovery standards
- Adhere to asset protection policies and procedures, including shortage prevention, inventory control and compliance
Requirements
What you’ll need- Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred
- Minimum 5 years of total retail experience; preferably with previous Store Manager experience
- Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
- Professional working proficiency in English; proficiency of other language(s) will be an advantage
- Proven written and verbal communication skills
- Flexible to work rotational shifts, including nights, Saturdays, Sundays and Public Holidays
- Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email
- Able to operate a retail Point of Sale system
- Desire to succeed in a high growth, fast-paced retail environment
Benefits
Comp & perks- Opportunity to grow and collaborate with industry leading teammates and partners
- Flexible schedule/persona framework for collaboration (role aligned to Resident persona)
- Equal opportunity, diverse and inclusive work environment