Store Manager

Crocs, Inc.

. Deliver outstanding consumer experiences using the C.H.A.R.M service model .

Posted 9/21/2026full-timeDurham • North Carolina • United StatesMid-LevelSenior💰 $28 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, driving sales and customer service metrics while fostering a high-performing team culture. Proficient in inventory control, compliance initiatives, and delivering exceptional consumer experiences.

Highest-signal resume keywords

Retail ManagementTeam LeadershipSales PerformanceCustomer ServiceInventory Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail OperationsPOS ManagementStockroom OrganizationPricing ExecutionMarkdown ExecutionLoyalty Program ManagementMerchandise MovementInventory ControlE-Verify ComplianceReport Comprehension

Soft Skills

Communication SkillsTeam EmpowermentProblem SolvingFeedback SharingCultural Championing

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Retail ExperienceStore ManagerConsumer ExperienceAsset ProtectionShortage Prevention

About the role

Key responsibilities & impact

Deliver outstanding consumer experiences using the C.H.A.R.M service model
Champion a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs, Inc. core values
Drive recruitment and staffing efforts, including anticipating seasonal needs and fostering a high-performing, retention-focused team
Lead the team in achieving sales, customer service, and product engagement metrics
Own and lead daily retail operations, including POS management, stockroom organization and replenishment, pricing and markdown execution, loyalty program growth, store cleanliness, and recovery standards
Coordinate, delegate, and prioritize tasks to maintain smooth store operations and ensure timely completion of responsibilities
Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives and sharing this knowledge with consumers
Adhere to Crocs policies, Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Requirements

What you’ll need

Must be 18 years or older
4+ years of retail experience
Prior Store Manager experience preferred
Flexibility to work nights, weekends, holidays, and extended hours
Regular attendance and punctuality
Desire to succeed in a high-growth, fast-paced retail environment
Proven track record inspiring and empowering teams while driving performance and achieving results
Exceptional written and verbal communication skills
Valid driver’s license and acceptable driving record may be required if driving is an essential job function
Ability to move merchandise with appropriate equipment to and from backroom and sales floor
Ability to place and arrange items on all shelves and racks
Ability to climb and descend ladders while carrying merchandise
Ability to lift 30 pounds or more with assistance
Ability to stand, walk, kneel, or balance for a duration of time
Ability to be on feet for a minimum of 8 hours per shift and continuously move around the store
Ability to read and comprehend instructions, reports, and computer/register screen information and input information into a computer
Applicants must satisfy applicable employment eligibility requirements; organization participates in E-Verify

Benefits

Comp & perks

Equal Opportunity Employer committed to a diverse and inclusive work environment
Reasonable accommodations for qualified individuals with disabilities
Flexible schedule/in-person and virtual collaboration framework (role aligned to Resident persona)