Store Supervisor

Crocs, Inc.

. Deliver outstanding consumer service using the C.H.A.R.M.

Posted 9/23/2026full-timeKuala Lumpur • MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and communication skills while driving sales targets and enhancing team performance in a fast-paced retail environment. Proficient in retail operations, including POS management, inventory control, and customer service excellence.

Highest-signal resume keywords

Retail Operations ManagementSales Target AchievementTeam LeadershipCustomer Service ExcellenceInventory Control

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

POS ManagementStock ReplenishmentPricing and Markdown ProcessesVisual PresentationProduct Knowledge

Soft Skills

Written CommunicationVerbal CommunicationTeam CollaborationFlexibilityProblem Solving

Industry Keywords

C.H.A.R.M. Service ModelAsset Protection PoliciesShortage PreventionLoyalty Program PromotionRetail Experience

About the role

Key responsibilities & impact

Deliver outstanding consumer service using the C.H.A.R.M. service model
Oversee opening and closing procedures
Educate team members on products and promotions
Drive daily sales targets to achieve company goals and initiatives
Foster an enjoyable team environment and encourage suggestions, ideas, and concerns
Coordinate, delegate, and prioritize store activities and meet deadlines
Learn and assist across consumer service, product knowledge and placement, visual presentation, and stock room management
Support retail operations including POS management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
Collaborate with Store Management to improve personal KPIs through sales-driven techniques
Follow asset protection policies, shortage prevention, inventory control, and compliance procedures

Requirements

What you’ll need

2–3 years of total retail experience
Previous store leadership experience preferred
Demonstrated leadership abilities
Proven written and verbal communication skills
Ability to work in a high-growth, fast-paced retail environment
Flexible work schedule, including nights, weekends, holidays, and extended hours
Regular attendance is essential

Benefits

Comp & perks

Opportunity to grow alongside industry teammates and partners
Diverse and inclusive work environment
Flexible schedule framework with in-person and virtual collaboration