Store Team Lead

Crocs, Inc.

. Deliver outstanding consumer service using the C.H.A.R.M.

Posted 9/21/2026full-timeKuala Lumpur • MalaysiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and communication skills while driving sales targets and adhering to retail operations standards. Proficient in consumer service, team collaboration, and inventory control within a fast-paced retail environment.

Highest-signal resume keywords

Retail Operations ManagementLeadership AbilitiesSales-Driven TechniquesCommunication SkillsInventory Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

POS System ManagementStock ReplenishmentPricing and Markdown ProcessesLoyalty Program PromotionVisual PresentationStock Room Management

Soft Skills

Team CollaborationFlexibilityConsumer Service

Industry Keywords

C.H.A.R.M. Service ModelAsset Protection PoliciesShortage PreventionCompliance ProceduresDaily Sales Targets

About the role

Key responsibilities & impact

Deliver outstanding consumer service using the C.H.A.R.M. service model
Create an enjoyable team environment that encourages suggestions, ideas, and concerns
Coordinate, delegate, prioritize, and meet store deadlines
Follow up on daily activities within the store
Learn and assist across consumer service, product knowledge and placement, visual presentation, and stock room management
Support retail operations including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
Oversee opening and closing procedures
Educate team members on products and promotions
Drive daily sales targets to achieve company goals and initiatives
Adhere to asset protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Requirements

What you’ll need

2–3 years of total retail experience
Previous store leadership experience preferred
Demonstrated leadership abilities
Proven written and verbal communication skills with store teams, operations managers, District Managers, and corporate partners
Desire to succeed in a high-growth, fast-paced retail environment
Flexibility to work nights, weekends, holidays, and extended hours
Regular attendance is essential

Benefits

Comp & perks

Opportunity to grow alongside industry teammates and partners
Diverse and inclusive work environment
Flexible schedule aligned to the Resident persona (onsite, 5 days)