Cross Border Talents

Customer Support

• Provide customer support via live chat and email in Mandarin and English
• Deliver accurate, efficient, and high-quality customer service experiences
• Assist users with platform-related inquiries, account issues, and service requests
• Monitor and follow up on customer concerns and escalations
• Identify operational risks, discrepancies, and process improvement opportunities
• Collaborate with internal teams to ensure seamless customer support operations
• Maintain up-to-date knowledge of cryptocurrency products, trading platforms, and market developments
• Contribute to customer satisfaction and overall service performance

Mandarin-Speaking Customer Support Representative

General

• Manage a portfolio of newly onboarded advertisers and ensure smooth account setup and activation
• Understand clients’ business objectives, target audiences, and challenges to recommend tailored advertising solutions
• Create, launch, manage, and optimize PPC and digital advertising campaigns
• Build long-term client relationships through phone calls, virtual meetings, and email
• Provide guidance and actionable recommendations to improve campaign performance and maximize ROI
• Identify opportunities for upselling, account growth, and additional advertising solutions
• Monitor campaign performance, analyze KPIs, and use data-driven insights to improve results
• Collaborate with internal teams to ensure efficient onboarding and excellent client experience
• Stay informed about digital advertising trends, platform updates, industry developments, and emerging technologies
• Support long-term client success through strategic advice, insights, and results-focused solutions

Google Campaign Specialist, Dutch

Sales

• Manage a portfolio of newly onboarded advertisers and ensure smooth account setup and activation
• Understand clients’ business objectives, target audiences, and challenges to recommend tailored advertising solutions
• Create, launch, manage, and optimize PPC and digital advertising campaigns
• Build long-term client relationships through phone calls, virtual meetings, and email
• Provide expert guidance and actionable recommendations to improve campaign performance and maximize ROI
• Identify opportunities for upselling, account growth, and additional advertising solutions
• Monitor campaign performance, analyze KPIs, and use data-driven insights to improve results
• Collaborate with internal teams to ensure efficient onboarding and excellent client experience
• Stay informed about digital advertising trends, platform updates, industry developments, and emerging technologies
• Support long-term client success through strategic advice, valuable insights, and results-focused solutions

Dutch Sales & Marketing Specialist

• Manage a portfolio of newly onboarded advertisers and ensure a smooth account setup and activation process
• Understand clients’ business objectives, target audiences, and challenges to recommend tailored advertising solutions
• Create, launch, manage, and optimize PPC and digital advertising campaigns based on client goals
• Build strong, long-term relationships with clients through phone calls, virtual meetings, and email
• Provide expert guidance and actionable recommendations to improve campaign performance and maximize ROI
• Identify opportunities for upselling, account growth, and additional advertising solutions
• Monitor campaign performance, analyze KPIs, and use data-driven insights to improve results
• Collaborate with internal teams to ensure an efficient onboarding process and excellent client experience
• Stay informed about digital advertising trends, platform updates, industry developments, and emerging technologies
• Support long-term client success by providing strategic advice, valuable insights, and results-focused solutions

• Manage a portfolio of newly onboarded advertisers and ensure smooth account setup and activation
• Understand clients’ business objectives, target audiences, and challenges to recommend tailored advertising solutions
• Create, launch, manage, and optimize PPC and digital advertising campaigns
• Build long-term client relationships through phone calls, virtual meetings, and email
• Provide guidance and actionable recommendations to improve campaign performance and maximize ROI
• Identify opportunities for upselling, account growth, and additional advertising solutions
• Monitor campaign performance, analyze KPIs, and use data-driven insights to improve results
• Collaborate with internal teams to ensure efficient onboarding and an excellent client experience
• Stay informed about digital advertising trends, platform updates, industry developments, and emerging technologies
• Support long-term client success through strategic advice and results-focused solutions

Dutch Sales Specialist

• Manage a portfolio of newly onboarded advertisers and ensure smooth account setup and activation
• Understand clients’ business objectives, target audiences, and challenges to recommend tailored advertising solutions
• Create, launch, manage, and optimize PPC and digital advertising campaigns
• Build long-term client relationships through phone calls, virtual meetings, and email
• Provide guidance and recommendations to improve campaign performance and maximize ROI
• Identify opportunities for upselling, account growth, and additional advertising solutions
• Monitor campaign performance, analyze KPIs, and use data-driven insights to improve results
• Collaborate with internal teams to ensure efficient onboarding and excellent client experience
• Stay informed about digital advertising trends, platform updates, industry developments, and emerging technologies
• Support long-term client success with strategic advice and results-focused solutions

• Manage a portfolio of newly onboarded advertisers and ensure smooth account setup and activation
• Understand clients’ business objectives, target audiences, and challenges to recommend tailored advertising solutions
• Create, launch, manage, and optimize PPC and digital advertising campaigns
• Build long-term client relationships through phone calls, virtual meetings, and email
• Provide guidance and recommendations to improve campaign performance and maximize ROI
• Identify opportunities for upselling, account growth, and additional advertising solutions
• Monitor campaign performance, analyze KPIs, and use data-driven insights to improve results
• Collaborate with internal teams to ensure efficient onboarding and excellent client experience
• Stay informed about digital advertising trends, platform updates, industry developments, and emerging technologies
• Support long-term client success through strategic advice and results-focused solutions

• Support customers with service-related enquiries
• Provide professional and solution-focused assistance
• Communicate clearly and efficiently with customers
• Follow established procedures and service standards
• Contribute to a high-quality customer experience

Mandarin-Speaking Customer Support Representative

Google Campaign Specialist, Dutch

Dutch Sales & Marketing Specialist

Dutch Sales & Marketing Specialist

Dutch Sales Specialist

Dutch Sales Specialist

Dutch Sales Specialist

Dutch-Speaking Customer Support Specialist