Customer Service Agent, German-speaking

Cross Border Talents

. Answer inbound calls and emails about mobile and fibre internet services .

Posted 10/12/2026contractRemote • GreeceMid-LevelSenior💰 €1,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on supporting customers in German and English, while effectively managing inquiries related to mobile and fibre internet services. Proficient in cross-selling and upselling additional services to enhance customer retention and satisfaction.

Highest-signal resume keywords

Native Or C1-Level GermanB2-Level EnglishCustomer Service ExperienceTechnical Support ExperienceSales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical SupportSalesCross-SellingUpsellingInvoice ManagementPayment ProcessingOrder ManagementConnection Issue ResolutionDocumentation

Soft Skills

CommunicationProblem-SolvingInterpersonal SkillsAdaptabilityTeam Collaboration

Tools & Technologies

Computer SkillsMobile Devices Familiarity

Industry Keywords

TelecommunicationsCustomer RetentionInbound CallsEmail SupportService Contracts

About the role

Key responsibilities & impact

Answer inbound calls and emails about mobile and fibre internet services
Help customers with invoices, payments, orders, roaming and connection issues
Offer additional services and contract renewals through cross-selling and upselling
Handle retention calls and help customers stay with the service
Document customer interactions accurately
Support customers of a leading telecommunications provider in German

Requirements

What you’ll need

Native or C1-level German
B2-level English for training and internal communication
Experience in customer service, technical support or sales is a strong plus
Good computer skills and familiarity with mobile devices
Right to work in the EU
Monday to Friday, rotating shifts between 08:00 and 00:00, with occasional weekend shifts
No night shifts

Benefits

Comp & perks

Sales bonus of up to €900 gross per quarter
Productivity bonus of up to €240
Relocation support to Greece
Flight ticket home for every 6 months of tenure
8-month contract with possible extension