Customer Service, Spanish, Basque

Cross Border Talents

. Help members with their accounts, billing and technical questions .

Posted 11/6/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by providing friendly and effective support for account, billing, and technical inquiries. Proficient in multiple languages, ensuring clear communication and a positive experience for diverse customers.

Highest-signal resume keywords

Fluent Spanish (Castilian)Fluent BasqueEnglish B2Comfortable With TechnologyFlexible For 24/7 Rotating Shifts

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer ServiceProblem SolvingCommunication

Industry Keywords

Streaming ServicesDigital PlatformsAccount ManagementBilling Support

About the role

Key responsibilities & impact

Help members with their accounts, billing and technical questions
Explain features and find quick, friendly solutions
Make every customer's experience a great one
Become the voice of one of the world's leading streaming services and help members enjoy their favourite shows

Requirements

What you’ll need

Fluent Spanish (Castilian) and Basque
English B2
Comfortable with technology and digital platforms
Flexible for 24/7 rotating shifts (including nights, weekends and holidays)
Living in mainland Portugal
EU work authorisation

Benefits

Comp & perks

100% from home, no daily commute
Holiday and Christmas allowances, paid monthly
Meal allowance €7 per working day
Health insurance from your first day
2 weeks of paid training in English
A clear path to a permanent contract
Work with one of the most recognised entertainment brands in the world