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Customer Support Expert, Dutch Speaker
Cross Border Talents. Provide excellent customer support via phone and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing exceptional customer support, effectively troubleshooting issues, and managing customer interactions with a strong focus on satisfaction and service quality. Proficient in utilizing digital tools and platforms to enhance customer experience in a remote work environment.
Highest-signal resume keywords
Fluent DutchCustomer Service SkillsTroubleshooting SkillsDigital Tools ProficiencyOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong CommunicationAttention to DetailMultitaskingCustomer-Focused Mindset
Certifications & Qualifications
EU Work Authorization
Industry Keywords
Customer SupportOrder ManagementDigital ProductsOperational MattersRemote Environment
About the role
Key responsibilities & impact- Provide excellent customer support via phone and email
- Assist customers with order management, deliveries, payments, and returns
- Troubleshoot customer issues and provide effective solutions
- Support external sellers with inquiries and operational matters
- Provide information regarding digital products and services
- Escalate complex cases to relevant departments when necessary
- Maintain a high standard of customer satisfaction and service quality
- Ensure accurate documentation of customer interactions
Requirements
What you’ll need- Fluent Dutch (mandatory)
- Strong communication and customer service skills
- Ability to troubleshoot and solve customer issues efficiently
- Comfortable working with digital tools and online platforms
- Good organizational and multitasking skills
- Customer-focused mindset with strong attention to detail
- Ability to work independently in a remote environment
- EU work authorization required
- Availability for 40 hours per week
- Availability for rotating shifts Monday to Sunday, operating between 07:00 and 23:00
Benefits
Comp & perks- 100% remote work within mainland Portugal
- Paid training and structured onboarding program
- International and multicultural work environment
- Private health insurance from day one of employment
- Meal allowance card
- Holiday and Christmas allowances paid monthly
- Optional accommodation support for eligible candidates
- Performance-based bonus opportunities
- Career growth and development opportunities
- Long-term employment prospects